Field Service Supervisor
Warren Equipment Company - Carlsbad, NM

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Summary:
Reporting directly to the Fleet Operations Manager, the Field Service Supervisor is directly responsible for quality execution of CSI rental fleet operations activities, by leading technicians in the execution of CSI’s safety, preventive maintenance, installation/start up, rework and troubleshooting activity associated with rental fleet assets. This position is responsible for the timely execution, quality service and delivery of financial results from a cost perspective in line with customer expectations for a population of rented compressors installed in a geographic area within the business unit. Another primary function is to serve as a mentor for the technicians assigned and ensure steady progression of each in regard to safe work practices, technical accuracy and continued improvement in the reliability of the fleet by proper execution of CSI maintenance philosophies. Assigned technicians will typically range from 5 to 15 with wide ranging levels of experience. Daily interaction with customer’s field level employees in regard to compression activity is a requirement, therefore good customer management and communication skills are required. Success in this position will be represented by an exceptional safety record for the assigned volume of field technicians, large percentage of satisfied customers, low field employee turnover rates and successfully maintaining mechanical as well as financial (cost) performance of the assigned fleet. Distribution of time for this position is expected to be 80% in the field. This is a management position.

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.
• Communicates (teaches, trains, explains), complies, and promotes CSI EHS policies.
• Recruits, hires, terminates, and evaluates technicians.
• Initiates and documents disciplinary action.
• Resolves employee conflicts.
• Participates, identifies, and promotes continuous improvement initiatives at the business unit.
• Teaches, promotes, and executes CSI maintenance policies in the field.
• Responsible for the installation, start up, maintenance, stand-by maintenance, rework and in some cases operating CSI owned rental compressors.
• Responsible for successfully resolving technical problems with individual compressors usually reported by customers in a timely and technically accurate manner.
• Utilizes telemetry results to drive continuous mechanical performance improvement.
• Investigate and document major equipment failures. Recommends procedures to avoid repeat failures in the future to the Fleet Operations Manager.
• Responsible for performing quarterly unit evaluation in accordance with the schedule.
• Assists in reviewing lube oil analysis and implements recommendations from the lube oil analysis results.
• Supervises the activity of 5 to 15 remotely located, highly mobile technicians.
• Collects as much data as possible from the customer and technician to make the best technician choice to dispatch to the problem’s job site.
• Assists Scheduling and Dispatching Coordinator on the technician assignments for planned maintenance activities.
• Determines priority for dispatching technicians to customer callouts and communicates with Scheduling and Dispatching Coordinator.
• Communicates with Scheduling and Dispatching Coordinator on all the required corrective maintenance needs regarding scheduling and scope of work.
• Communicates to Scheduling and Dispatching Coordinator all the unit start up and disassembly dates in a timely manner.
• Accountable for the execution of maintenance activities in accordance with the schedule set by Scheduling and Dispatching Coordinator; both planned and unplanned.
• Accountable for the quality of workmanship of technicians for all maintenance activities.
• Ensures that technicians communicate with Scheduling and Dispatching Coordinator on getting their jobs logged into CSI Scheduling System.
• Manages the cost of start-ups, maintenance, and repairs of rental fleet assets.
• Assist with development and execution of action plan for low-profit units in service area.
• Manages the cost and repairs of transportation equipment and other overhead expenses.
• Works with field level customers to make sure our contract obligations are clearly understood.
• Provides technical assistance to customers.
• Meets with customers to understand their reliability requirements.
• Responsible for filling out unit return inspection form.
• Responsible for the development of technicians.
• Responsible for training of technicians on all fleet related process improvements.
• Responsible for the current mechanical condition of the assigned rental fleet units.
• Position is required to review weekly cost reports (hours/unit, total trips/unit, materials cost/unit, lube oil/antifreeze cost/unit, hours/technician, overtime hours/technician, mileage/technician, wrench time percentage/area, etc…) associated with each rental unit and cost associated with each assigned technician to ensure necessity of the expenditure and ensure budget goals are met. Also, this process is performed to ensure maintenance dollars are spent appropriately.
• Position is responsible for a geographically located parts warehouse and execute proper supply chain procedures.
• Responsible for optimizing compression horsepower of the business unit rental assets.
Supervisory Responsibilities:
Supervises typically 5 to 15 employees in Fleet Field Service. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Must be a change agent as well as process minded and supportive of continuous improvement initiatives.
•Must be a champion for safety and practice flawless execution of CSI safe work policies and procedures.
•Critical thinking and decision making skills are essential in order to balance customer needs with CSI cost performance goals.
• Must possess leadership skills
• Must have solid troubleshooting skills; both mechanical and electronic.
• Needs to possess a thorough understanding of engine and compression technology, instrumentation and some exhaust emissions compliance processes that may be required.
• Must be willing to work overtime and unusual hours including nights, weekends and holidays when necessary.
• Previous experience should have provided an understanding of availability and navigation of specific technical manuals and reference materials.
• Must be able to operate the types of diagnostic tools required by the population of assigned compression equipment
• Must have a thorough understanding of gas compression and technical knowledge of gas compression sizing/applications.
• Ability to respond to common inquiries or complaints from customers and regulatory agencies.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must be able to pass all testing required of the position (worksteps/drug testing/etc.)
• Must be able to pass all DOT drug-related testing.
• Must be willing to attend training classes and/or seminars as required.
• Must have full set of hand tools as defined by company standards.
• Must be willing to work unusual hours.
• Must be willing to work overtime when needed to do so.
Education and/or Experience:
High school diploma or general education degree (GED); with 5 to 10 years of gas compression experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Should have general computer skills and be capable of utilizing the computer as an appropriate diagnostic tool.
Certificates, Licenses, Registrations:
Must have a valid drivers license, be able to maintain an acceptable driving record in line with CSI requirements and possess a clean driving record.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock. The noise level in the work environment is usually moderate.
Required Travel:
Up to 30%

Warren Equipment Company - 2 years ago - save job
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