Looks up and sells parts to all customers, over the counter, through the shop and on the phone.
Assists all customers (retail, wholesale, internal, and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Provides high level of service to internal and external customers.
Orders parts daily.
Pulls and fills orders from stock.
Locates out-of-stock parts from outside source and submits an emergency order, when authorized by Parts or Service Manager.
Notifies the Service Advisor and the customer when special ordered parts have been received.
Pulls "customer special orders", making sure all parts are tagged with customer names and job number.
Tags and labels warranty parts and document on repair order.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order or to a stock number.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, and special order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Keeps front and rear counter areas clean and uncluttered.
Cleans computer terminals and printers daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the Parts Manager in maintaining a lost sales tracking program.
Checks in and posts to inventory daily orders.
Directs shipping and receiving efforts to ensure timely processing.
Opens and closes the parts department as needed including doing the daily deposit.
Assists with all other duties of parts department including delivery as needed, based on coverage.
Parts experience preferred.
Must have knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
Must have excellent computer skills including Windows, Explorer and Microsoft Office and Excel.
Must have excellent communication skills and phone manners.
Must be well-mannered with a professional appearance.
Must be honest and ethical.
Must possess the ability to managing one’s own time and multi-task.
Must possess the ability to meet and deal with the public, service technicians, service advisors and all other employees of the dealership.
Must possess the ability to communicate information and ideas both verbally and in writing so others will understand.
Must possess the ability to accept criticism and deal calmly and effectively with high stress situations.
Monday through Friday from 7:00 a.m. to 4:00 p.m. Saturday on a rotation basis from 8:00 a.m. to 5:00 p.m. One day off during the week if scheduled to work upcoming Saturday.