Field Service Technicians are responsible for reactive and scheduled service beverage dispensing equipment. They are also responsible for maintaining an accurate parts inventory on their Company vehicle. Customer Service Technicians spend approximately 30% of time driving a Company vehicle, 65% of time on-site at restaurants and food service establishments, and 5 % of time in classroom or meeting room facilities.
Function Specific Activities:
Calibrate and/or adjust equipment (e.g., check ratio) to meet or
exceed performance criteria and maximize business results.
Maintain tools, equipment (e.g., plant equipment), and Company assets
in good condition in order to ensure effective response to mechanical
or technical problems.
Provide technical assessment of equipment to determine what components
should be repaired or replaced to maximize equipment performance.
Provide equipment repair services in customer outlets and/or via
telephone for CCNAF customers through working with CCNAF support
systems and personnel and the use of CCNAF technical training to meet
or exceed customer cost, quality and speed specifications.
Troubleshoot equipment issues (e.g., beverage vending, dispensing) via
telephone in order to minimize customer down time and service cost.
Provide technical advice for customers, business partners and Company
associates in order to teach, provide expertise or validate
equipment/parts or processes.
Contact customers in order to confirm service or orders (e.g., service
follow up, equipment service confirmation, parts delivery confirmation,
Train and qualify Company associates to install or repair equipment
according to Company guidelines in order to meet/exceed performance
criteria and maximize business results.
Education: High school diploma; GED equivalent
Related Work Experience: At least 1 year
Drives Innovative Business Improvements: Develops new insights into solutions
that result in organizational improvements; promotes a work environment that
fosters creative thinking, innovation and rational risk-taking.
Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives
while considering the impact of those decisions and activities on the ability
to achieve long-term goals.
Delivers Results: Focuses on the critical few objectives that add the most
value and channels own and others' energy to consistently deliver results that
meet or exceed expectations.
Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas
and best practices in and outside the Company and embraces change introduced by
Develops and Inspires Others: Builds and maintains relationships that
motivate, guide, and/or reinforce the performance of others toward goal
accomplishments. Develops self and others to improve performance in current
role and to prepare for future roles; seeks and provides feedback and coaching
to enhance performance.
Lives the Values: Demonstrates the values of The Coca-Cola Company through
words, actions, and by example; fosters an environment that reflects the values
of the company.
Compressed Gases: Knowledge of handling requirements and application
of compressed gases (e.g., CO2, nitrogen).
Consumer Focus: Demonstrating understanding of how one's actions
and/or work impacts the Company's relationship with consumers.
Coca-Cola Refreshments is made up of the people who actually make, market and distribute happiness, in the form of great Coca-Cola products...