Professional Services Consultant – OpenAir
NetSuite 7 reviews - Chicago, IL

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The Consultant position is responsible for the delivery of customization services for NetSuite clients in the manufacturing space in particular. The Consultant will be responsible for managing clients in post-sales environments. Working with the rest of the Professional Services department, this position will quickly assess client needs, develop innovative plans to solve their problems and implement these plans to the client's satisfaction. A Consultant must have a passion for helping clients find creative ways to more effectively run their businesses. Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. Working with aggressive timelines and a full client portfolio is required.

  • Daily delivery of NetSuite including customization, support escalation, and Q&A
  • Document business processes, business mapping, business requirements and meeting notes
  • Attend internal meetings including knowledge transfers, mentoring, and Q&A
  • Bachelor's degree preferably in Management Information Systems, Accounting, or Business
  • 2 – 5 years' experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
  • Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
  • Customer relationship acumen and experienced consulting skills
  • Solid experience in Change Management and Business Process Mapping
  • Customer relationship acumen and experienced consulting skills
  • Experience with software in an SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
  • Consulting experience within manufacturing environment. Ie. Good knowledge of shop floor processes.
  • Related application experience in addition to some exposure to one or more of the following: QuickBooks, Great Plains, Microsoft Dynamics, Intacct,, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
  • Solid experience in change management and business process mapping in support or in conjunction with a major IS initiative
Up to 50%

About this company
7 reviews
NetSuite is sweet on helping midsized companies and divisions of large corporations manage their core business processes in a single system....