Greater than 2 years of experience supporting Macintosh software and hardware in a heterogeneous, networked computing environment.
Experience in system administration of Macintosh systems and OS X including system installation and setup, account management, backup/restore of data, network printers, application installation and license management, as well as peripheral installations.
In-depth knowledge of the OS X, computer networking, and understanding of Apple Software Restore image deployments.
Good documentation skills are a basic requirement of this job including Incident and Service Request documentation in the form of Tickets, as well as procedural and testing documentation.
Must be customer centered, exhibit professionalism, and be a team player, Excellent oral and written communication skills (particularly phone etiquette)
Excellent research and problem solving skills, self-starter, high quality of work ethics (on time and communicate absences in a timely manner, courtesy to customers and co-workers, etc.).
Must be process-oriented, and willing to assist in improving internal support processes.
Must be able to meet the goals of our services.
Must possess or be able to obtain a DOE L clearance Desired skills Knowledge of and experience with Mac OS X Server, Applescript programming, Active Directory and Open Directory, Norton and Symantec Antivirus, Unix/Linux system administration, shell scripting, CommVault backup software, samba, and cyber security is a plus.
Degree or equivalent experience in IT related discipline
Experience with a trouble ticketing system
Familiarity with Information Technology Infrastructure Library (ITIL) framework Specific Job Description Computer Support Services (CSS) formed a Consolidated Macintosh Support Team, which supports all general Macintosh desk side support. An opening exists for a Macintosh Support Technician to become part of the consolidated team. As part of the team, the technician will focus on Macintosh support, and will be co-located in Area 1. This position will provide Tier 2 desk side support for Macintosh customers, install and build systems, install peripherals, troubleshoot problems, install software packages, and perform updates. As part of the team, the technician will also provide alpha and beta testing for new and upgrade packages developed by Tech Dev. Technicians will provide technical expertise to customer organizations in the areas of system upgrades, process improvements, security requirements and infrastructure improvements. Technicians will also be responsible for providing (and possibly implementing) suggestions and feedback on CSS’ current Macintosh support processes in order to continually improve them with the goal being to support our end user’s expectations Standard Job Description Provides technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages. Performs hardware diagnostics and coordinates repairs. Assists in planning and designing personal computer support systems. Acts as liaison for data transfer systems design and implementation. Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs. Develops reports and databases. Provides technical support for personal computers. Security Clearance Department of Energy “L” Typical Minimums Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5 years of professional experience; or 3 years of professional experience with a related Masters degree. Considered career, or journey, level. LMCareers Business Unit ESS0997 IS&GS-CIVIL (S8200) Business Area Info Systems & Global Sol Program ABQ Energy Programs Department 7210024:ENTERPRISE SERVICES Job Class Information Technology Job Category Experienced Professional City Albuquerque State New Mexico Virtual No Relocation Available No Work Schedule FLEX-Non-Standard 40 hour week Req Type Task Order/IDIQ Direct/Indirect Direct Shift First
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