Network\Desktop Systems Specialist
McKesson - Livonia, MI

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Healthier lives start with you. They start with the chain of events you initiate when you work with McKesson Pharmacy Systems & Automation - a chain that extends across the country and results in millions of people getting more from their healthcare.

McKesson Pharmacy Systems and Automation has been streamlining healthcare for more than 30 years. Our talented team of 700 employees works on integrated pharmacy solutions that are intuitively designed and tailored for the healthcare industry. Thousands of partners across the country use our systems, including independent, chain, hospital, clinic and nursing-home pharmacies. And millions of patients benefit from getting the right care when they need it most.

This position will provide Level 2 phone based technical support for external networked desktop systems. Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment. Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, virus and spyware, fax application, MS Outlook, pharmacy automation, Active Directory and small domains. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.

Provides technical support to internal or external networked/ desktop systems. Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.
This position is an afternoon shift with the hours of 12:30pm – 9:00pm

2+ years experience in desktop and networked systems support

At least 1 year experience with call center environment required
Hardware , Server, Workstations and peripherals experience (Windows XP, Server2003 environment) required
Strong communication skills required
Installing, configuring and troubleshooting networks and hardware required

Windows 7, Windows Server 2008, SQL Server 2008 knowledge a plus
Unix Environment (Linux) preferred
Experience with Terminal Services and SQL Database a plus
Business and technical writing experience a plus

4-year degree or equivalent experience

Microsoft MCP Certification and/or MCSE and/or A+ Certification desired.

General Office Demands

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmacy Systems & Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at

No agencies please.

McKesson - 21 months ago - save job
About this company
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McKesson moves medicine. As a top pharmaceuticals distributor in North America, McKesson delivers prescription and generic drugs, as well as...