As a Retail Store Manager, you will be responsible for the management and leadership of a Yankee Candle Store; overseeing and driving daily sales performance; maintain service and operational standards; supervising, coaching, counseling and training staff on sales program; ensuring adequate staffing; providing superior customer service; maintaining store facilities; ensuring safety and security for guests and staff; preparing cash reports and merchandise orders; and other similar duties pertaining to the management of a retail store.
The Retail Store Manager provides direction and leadership to a Yankee Candle Retail Store; drives sales & profitability; provides exemplary guest service, ensures visual merchandising/presentation and operational standards; recruits, staffs, coaches and develops store management teams and sales associates as a part of our Succession Plan; meets or exceeds divisional and store sales and profitability goals.
• 3+ years; supervisory/management experience in a retail sales environment or similar fast paced, customer service environment, preferred.
• Previous experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures.
• Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills required.
• Experience in a specialty retail environment required.
Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.
This position offers a competitive salary & excellent benefits package.
Satellite Pay Scale – Grade RM3
The Yankee Candle Company, Inc. is an equal opportunity employer and does not unlawfully discriminate against any applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law. EOE/M/F/D/V
The Yankee Candle Company, Inc. is the leading designer, manufacturer, wholesaler and retailer of premium scented candles, based on sales, in the giftware industry. Employing approximately 6,000 people world-wide (as of December 31, 2012), Yankee Candle (Headquartered in South Deerfield, Massachusetts) has a 43-year history of offering distinctive products and marketing them as affordable luxuries and consumable gifts, with sales from continuing operations of $844.2 million dollars in fiscal year 2012. Having earned a reputation for superior, long-lasting fragrance quality, Yankee Candle is America’s trusted choice for fragrance.
The Company sells its products through a North American wholesale customer network of approximately 27,800 store locations, a growing base of Company owned and operated retail stores (568 Yankee Candle Stores located in 46 states and 1 province in Canada as of December 31, 2012), direct mail catalogs, and its Internet website ( www.yankeecandle.com ). Outside of North America, the Company sells its products primarily through its subsidiary, Yankee Candle Company (Europe), Ltd., which has an international wholesale customer network of approximately 5,900 store locations and distributors covering a combined 55 countries.
A key contributor to our success has been our vertically integrated business model, which enables us to control most every aspect of our business, from product development to manufacturing to distribution to marketing and sales. This structure allows us to consistently provide high quality and innovative products, deliver them in a timely and efficient manner to customers all over the world and provide excellent customer service. The power of the Yankee Candle® brand and our dedicated and talented employee base truly set us apart from our competitors.
Our one-of-a-kind Flagship Store in South Deerfield, MA is the world’s largest candle and Christmas store, containing approximately 90,000 square feet of retail and entertainment space, and has been ranked as one of the most popular tourist attractions in Massachusetts.