It is the primary responsibility of the Spa Receptionist to provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Specific Job Functions:
Check guests in and out of facility.
Assist guests with booking appointments.
Provide exceptional customer service and assist guests with questions.
Ensure professional and courteous behavior to all guests and employees.
Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
Handle cash transactions by taking payments for services and for retail transactions.
Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
Conduct and handle retail sales.
Perform other job related duties.
Two to five years customer service experience preferred.
At least one year of spa receptionist experience preferred.
Must maintain a flexible schedule.
Excellent communication skills necessary.
Communicate in English both verbally and written.
Bilingual a plus.
Basic knowledge of spa software preferred.
Ability to multi-task and handle a fast-paced work environment.
Previous retail experience a plus.