Directs the operational plans, resource allocation, and policies of the Admitting and Business Office departments consistent with the organization’s mission. Collaborates with others, as appropriate, when planning services in response to the hospital’s and/or community’s needs.
Organizes, directs, and staffs departments in a manner that is commensurate with the scope of services offered. Makes all final decisions, after collaboration with the HR Department, on all personnel functions and actions. Ensures that adequate orientation, competency and evaluation of all departmental employees are completed.
Participates in resolving intradepartmental and interdepartmental system/process problems. Provides input for resolution of identified problems/concerns. Has the willingness and the ability to perform additional duties and responsibilities in different areas of the department.
Collaborates with appropriate staff in the development of the departmental budget. Variances are explained and action plans completed, as appropriate.
Documentation regarding department and administrative functions is completed timely and appropriately.
Identify areas for staff development and skills training. Schedule and process. Promotes a positive departmental image and implements changes when necessary.
Establishes expectations and plans, sets priorities, and manages processes to measure, systematically assess, and implement improvements to maintain achievements within the department. Compiles, analyzes, and documents data and outcome measurements and submits to the appropriate departments/committees.
Achieve 100% of Business Office cash collection goals through the implementation of company policies and procedures. Continually strive to improve the collection process through the following: a) hiring, training and retention of qualified staff; b) implementation / enhancement of bonus program; and c) work closely with third party payors to resolve problems.
Achieve company’s goal of 4 days of gross revenue in DNFB accounts.
Achieve 65 days of Net Revenue in A/R, and then work towards a goal of 60 days.
Oversee and ensure proper operations of the Business Office, Admitting, ER registration and PBX in accordance with company policies and procedures.
Employee has willingness and ability to perform additional duties in different areas of the department/hospital on an as-needed basis.
Communicates well with management, co-workers and physicians, reporting problems with equipment, supplies, or procedures.
Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction of patients, visitors, co-workers and medical staff.
Attend all applicable meetings required for Admitting and the Business Office.
Creates a new cash price listing for self pay patients as well as quote self pay rates for potential patients coming in.
Reviews daily census and monitors patient financial classes and patient balances.
Maintains and completes the monthly ARAP, DOR’s and side-by-sides for Admitting, ER registration, PBX and the Business offfce.
Maintains the Failed bill, Pre-admit accounts w/charges, midnight in-house payer report, and other reports necessary to maintain effective operation of the departments.
Works closely with and supports the Admitting supervisor in any and all issues needing help in resolution.
Ensures monthly cash goals for Admitting/ER registration are met or exceeded.
Develops, implements and maintains currency on policies, procedures, forms; reviews department policies and procedures and updates them appropriately to ensure compliance with JCAHO standards.
High School Diploma or GED equivalent required. Bachelors degree preferred.
Five (5) years hospital management experience; two (2) of which must be in a supervisory position preferred.
- 2 years ago - save job