The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including managing patient charts, coordination of data flow and sharing of general hospital information or directions.
Preferred Education is completion of a HUC program.
Minimum experience is demonstrated customer service of 1-2 years. Previous HUC, administrative or hospitality experience is preferred.
Fairview Health Services - 19 months ago