GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
The Account Manager 5 demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. In this role, you will:
Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met
Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer
Assume overall responsibility for customer satisfaction
Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement
Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
Clearly define and communicate problems as perceived by the customer
Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer
Develop and maintain a customer preference relationship toward GE
Monitor special programs and coordinate both internally and externally with the customer
Screen and analyze customer order practices looking for trends and unusual order practices
Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues
Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in a marketing or sales position)
Minimum of 3 additional years of experience in customer logistics, sales, or support operations
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Proven analytical ability
Strong oral and written communication skills
Strong interpersonal and leadership skills
Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team.
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