CUSTOMER RELATIONS SPECIALIST-IA
Love's Travel Stops & Country Stores - Oklahoma City, OK

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BASIC PURPOSE :
The primary purpose of this position is to manage the region’s existing customer base, recruit profitable new diesel volume into Love’s locations, promote the Love’s Express Card, and to manage, audit, and provide customer support for all group discount accounts.

MAJOR RESPONSIBILITIES:
Management existing customer volumes and relationships within region with the highest level of integrity and customer service.

Secure profitable new diesel business with both existing customers and new prospects

Complete 50 customer/prospect calls weekly and provide report for each to SAM

Actively promote the Love’s Express Card

Negotiate fuel discounts, based on available volume, and maintain assigned monthly margin and volume goals

Meet and/or exceed Year Over Year gallon and profitability goals

Work closely with Senior Account Manager and other team members in identifying market and competition trends.

Actively promote all Love’s services to within region: Tire Care & Roadside, Pegasus Transflo, Pathway Network

Contact fleets within 25 mile radius of each new Love’s location two-months prior to opening.

Work closely with Inside Support to insure proper discount setup and timely and accurate customer support

Responsible for complete and accurate customer data within Salesforce customer management software

Prospect for new business and provides leads to the appropriate RAM if lead is above 25 trucks.

Develop and maintain positive relationships with all Love’s vendors

Actively pursue opportunities for personal development within the department and company

Other duties assigned as needed

EDUCATION AND EXPERIENCE:
Education:
High school diploma or equivalent required

Bachelor’s Degree preferred

Experience:
3 years of inside sales and territory management.

Minimum Requirements

REQUIRED SKILLS AND PHYSICAL DEMANDS:
Required Skills:
Hard skills: Knowledge in Microsoft Office and proficiency in word processing, spreadsheet and database applications

Soft Skills- Superior communication skills, ability to build relationship with wide variety of individuals, strong verbal and written communication skills, strong time management skills, strong organization skills, team first attitude, ability to adapt to and grow from changing market conditions, strong work ethic, and self starter.

Typical Physical Demands:
Requires prolonged sitting, some bending and stooping

Occasional lifting up to 25 pounds

Manual dexterity sufficient to operate a computer keyboard and calculator

Requires normal range of hearing and vision

****COME GROW WITH LOVE'S****

Love's is an Equal Opportunity Employer

Love's Travel Stops & Country Stores - 19 months ago - save job - block
About this company
62 reviews
At Love's, our people have been the key to our success since our founding more than 45 years ago. During that time, we have grown from a...