Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
In the Business Critical Services Division, you will provide the highest level of technical support and services to our top enterprise customers who purchase premium contracts. Our customers depend on us to assign engineering and account management resources that help them maximize value out of their Symantec investment.Responsibilities
Provide A Larger Symantec Strategic Account with the following services, but not limited to:
Knowledge of the Storage Foundation product family is required.
Drive/assist in customer escalations
Drive/assist in case resolution
Provide remote and on-site support of our Storage Foundation product family to customers
Proactive services as they are defined, developed, and standardized
Be available to travel to a customer site within a 12-24 hour notification-response time frame. This can decrease or increase dependent on the requirements of the issue to be resolved.
Maintains a high level of product knowledge and professionalism.Qualifications
Very well organized.
Strongly self-motivated with the ability to work with minimal supervision.
Ability to be managed from a remote office.
Enjoy working in a highly technical team environment.
5-7 years of using Windows/UNIX in an enterprise environment.
Minimum three to five years experience supporting Storage Foundation software products.
Exceptional verbal and written communications skills.
Exceptional presentation and TOI skills.
Ability to participate in customer meetings discussing customer issues.
Customer service mentality is a must.
Always portraying Symantec in a positive light with customers.