Backup Operations Specialist - Springfield, OR
Symantec - Springfield, OR

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About Us

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

In the Business Critical Services Division, you will provide the highest level of technical support and services to our top enterprise customers who purchase premium contracts. Our customers depend on us to assign engineering and account management resources that help them maximize value out of their Symantec investment.Responsibilities

  • Member of a fast-growing team that supports Service Level Agreements (SLAs) for backup success within an enterprise customer environment
  • Monitor NetBackup activity
  • Monitor application health
  • Monitor storage subsystems
  • Respond to restore requests
  • NetBackup administration
  • Troubleshoot backup failures
  • Log support calls for product-specific issues
  • Implement approved change requests
  • Provide daily status for service levels
  • Assist with NetBackup upgrades in Customer environments
  • Interact with and escalate to remote specialists and onsite residentsQualifications
  • 1-3 years experience with networking and availability software, specifically NetBackup
  • 1+ years experience in Enterprise technical support a plus
  • Knowledge of server hardware and tape libraries
  • Demonstrated skills at working within a team environment
  • System Administration knowledge on one or more of the following Operating Systems (Solaris, Linux, HP-UX, AIX, Windows)
  • Experience working with 3rd party vendors
  • Degree in computer science, engineering, mathematics, related area, or commensurate level of work expertise
Other Information
This is a 24x7 team with many shift options. Preference given to candidates with the most flexibility. 5-day week and 4-day week shifts. Tuesday - Saturday, Sunday - Thursday, Friday - Monday

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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...