The Guest Service Supervisor (Manager On Duty) is responsible for providing quality guest service within the guidelines specified by the hotel management. Sets and maintains a high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of all revenues. Monitor and maintain property interfaces. Training of all employees working any shift. Coaching, counseling, and disciplining all employees.
The essential hospitality standards must be used at all times when addressing guests and employees: eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest name.
Required Skills & Experience:
Two to three years related experience and/or training, preferably in a luxury hotel.
Do applicants need to provide their own work permit?
Kimpton Hotels and Restaurants - 3 years ago
A respite and service center for those among the working poor, homeless and at risk of homelessness