- Some college/university experience or Associate degree preferred
- 1-3 years Residential Mortgage Experience: Escrow and/or Originations preferred
- Minimum 1-3 years of Customer Service experience
- Minimum 1-3 years of Banking Operations experience preferred
- Business acumen - banking processes and procedures, including G/L accounting
- Problem solving/analytical skills
- Sound decision making ability
- Priority setting and time management skills
- Strong organizational skills
- Good communication skills – written and oral
- Interpersonal skills
- Sound Computer Proficiency
Responsible for performing functions carried out by the operational unit, demonstrating a sound understanding of many functions in the unit, The Operations Specialist II is considered an expert on a subset of functions within the unit. In addition to the responsibilities noted above, the role will also have functional responsibilities specific to each unit.
- Process daily work; maintain compliance with rules and regulations, with attention to bank policy, procedures and regulatory deadlines.
- Ensure that assigned workload is completed within all deadlines and SLAs. The associate would have a high skill level on many functions and job processes within the operational unit.
- May help to ensure department procedures are written, available, and current.
- Work well within a team and help to create a positive team environment.
- May assist other staff in solving internal and external customer issues.
- Troubleshoot and resolve problems, ensuring management is in agreement with non-routine resolutions.
- Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels.
- Work collaboratively with other areas of the bank.
- Maintain integrity of reporting and documents per my assigned functions.
- May assist on special projects
- May be involved in acquisitions and divestitures as needed.
- May assist in training of other team members.
- Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements; including SOX Key Controls.
- Other duties and assignments as required by management.
A lot of water and a few barrels have gone over Niagara Falls since First Niagara Bank was founded. Tracing its roots to 1870, the flagship...