Operations Specialist II (Loan Servicing)
NewAlliance Bank - Ops, ND

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Minimum Qualifications:
  • Some college/university experience or Associate degree preferred
  • 1-3 years Residential Mortgage Experience: Escrow and/or Originations preferred
  • Minimum 1-3 years of Customer Service experience
  • Minimum 1-3 years of Banking Operations experience preferred
  • Business acumen - banking processes and procedures, including G/L accounting
  • Problem solving/analytical skills
  • Sound decision making ability
  • Priority setting and time management skills
  • Strong organizational skills
  • Good communication skills – written and oral
  • Interpersonal skills
  • Sound Computer Proficiency
Job Description:

Responsible for performing functions carried out by the operational unit, demonstrating a sound understanding of many functions in the unit, The Operations Specialist II is considered an expert on a subset of functions within the unit. In addition to the responsibilities noted above, the role will also have functional responsibilities specific to each unit.

Key Responsibilities:
  • Process daily work; maintain compliance with rules and regulations, with attention to bank policy, procedures and regulatory deadlines.
  • Ensure that assigned workload is completed within all deadlines and SLAs. The associate would have a high skill level on many functions and job processes within the operational unit.
  • May help to ensure department procedures are written, available, and current.
  • Work well within a team and help to create a positive team environment.
  • May assist other staff in solving internal and external customer issues.
  • Troubleshoot and resolve problems, ensuring management is in agreement with non-routine resolutions.
  • Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels.
  • Work collaboratively with other areas of the bank.
  • Maintain integrity of reporting and documents per my assigned functions.
  • May assist on special projects
  • May be involved in acquisitions and divestitures as needed.
  • May assist in training of other team members.
  • Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements; including SOX Key Controls.
  • Other duties and assignments as required by management.
New York


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A lot of water and a few barrels have gone over Niagara Falls since First Niagara Bank was founded. Tracing its roots to 1870, the flagship...