Business Segment Overview First Data’s Shared Services organization, including Human Resources, Finance, Legal, and Marketing, supports the company’s mission to drive our customers’ success with the best products, consultative advice, and ongoing service available in the industry. The Shared Services teams align with our customer-facing business units in a model that drives cross-company consistency while still allowing the flexibility needed to meet unit-specific goals.
Our Shared Services employees bring the domain expertise First Data needs to retain and grow our employee base, drive profitable growth, navigate complex channel partnerships, and build equity around our brand. " > Job Description Experienced Technology manager with 7+ years combined experience of both technology and business practices. Excellent people skills, an understanding of business management, and technical expertise are equally important. Customer service background required. Experience leading a team comprised of a diverse skills, geographic and cultural teams. Oracle database administration, knowledge of Unix and database best practices. Must be energetic, highly motivated and committed to excellence. Job Specific Responsibilities Previous senior level Database administration/management position in the Oracle family of products. This is a "hands off" position which requires the ability to articualte to team memenrs actions and activities during crisis management situations.
Project/process management experience.
Proven ability to teach,lead and motivate others of varying degree of expereince.
Ability to interract with Business and Development partners to build strong relationships and positive experiences.
Other duties and responsibilities as assigned. Candidate Requirements Demonstrated experience in the following areas:
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, production methods, and coordination of people and resources.
Customer Service -- Knowledge of principles and processes for providing superior customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Time Management -- Managing one's own time and the time of others. Preferred Qualifications 4+ years of related technical and business experience. Bachelor’s Degree or equivalent work experience and/or Certifications.
First Data - 8 months ago
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