Come and share your professional expertise with Unum, a Fortune 500 insurance company and marketplace leader in disability-based insurance products and return to work services. At Unum, our people truly make a difference, both in the lives of our customers and in the success of our company.
This position is responsible for policy administration for one or more of the following group products- Long Term Care, Flex, Traditional or Lifestyle.
This position is an important and key contributor to building customer loyalty which drives positive persistency and maintains financial integrity related to billing and premium processing in support of achieving top and bottom line growth objectives for Unum.
This position is responsible for ensuring financial integrity and quality customer service through timely and accurate billing and premium processing. Incumbents will be responsible for adhering to Unum’s billing and premium processing guidelines to provide highly responsive, quality policy administration.
Principal Duties and Responsibilities
Respond to inquiries and service requests from customers, Customer Service Specialist, Customer Contact Center, The Field Office, and other Home Office business partners.
Work effectively and collaboratively with internal partners to ensure service standards and customer needs are met.
Conduct analysis and develop quality policy administration solutions that meet customer expectations. Provide options in collaboration with Field/Home Office partners and the customer which contribute to driving top and bottom line growth.
Provide trend analysis and refer as appropriate for further action.
Analyze various daily, weekly and monthly financial reports and data including Unapplied and Due & Unpaid reports and take appropriate action.
Actively seeks opportunities to implement changes which improve workflow and/or reduce operating costs.
Accurately allocate premium. Reconcile employee census information. Complete policy reviews and/or premium recaps as appropriate to ensure successful resolution to premium or billing issues.
Responsible for re-enrollment processing tasks including creation and generation of enrollment forms, confirmation forms and reports for the plan administrator as applicable.
Process policy terminations, coding applicable systems, and generating the final bill.
Appropriate CME/SIMS updates.
Proficient on PC applications
Solid knowledge of GCS systems
Allocation of time spent on key responsibilities
25% premium allocation and reconciliation
55% respond to inquiries and service requests
20% Analyze reports
Strong customer service orientation.
Ability to make sound business decisions, which balance customer satisfaction and financial integrity.
Solid mathematical aptitude and analytical skills.
Demonstrated commitment to meet/exceed customer needs.
Strong communication skills (phone skill certification, oral and written).
Strong partnering skills which contribute to building relationships with partners and other service team members. Displays team-oriented skills.
Ability to adapt and work effectively in a continuously changing environment.
Strong research and problem solving skills.
Skilled in negotiation, conflict management, and influencing others.
Technologically proficient on PC applications, with a particular emphasis in Excel.
Proficiency on Unum systems and processes - in particular, Merlin coding experience.
Solid working knowledge of Unum’s group product portfolio, and contractual provisions.
Unum offers competitive pay, relocation assistance and excellent benefits. Come join us if you're interested in working in an exciting and challenging environment for a company that is on the move!
Unum is an equal opportunity and affirmative action employer regardless of a person's race, color, religion, national origin, age, disability, military status, gender or sexual orientation.
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