Supervisor Call Center
MAXIMUS - Oklahoma City, OK

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Positions supervise the daily work a ctivities of employees a nd manage work processes that result in pre-determined internal/external customer requirements .

MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.

Education Required: A ssociates degree or equivalent experience

Education Preferred: Bachelors Degree from a n a ccredited college or university

Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word a nd Excel)

Subject Matter Expertise/Experience Required: Two years of supervisory or related experience

Subject Matter Expertise/Experience Preferred: Two to five years of supervisory experience in related a rea

Personal/Soft Skills: Excellent organizational, interpersonal, verbal, a nd written communication skills, a bility to perform comfortably in a fast-paced, deadline oriented work environment, a bility to successfully execute many complex tasks simultaneously, a ttention to detail, a nd a bility to work a s a team member, a s well a s independently.

Duties/Responsibilities:
1. Assists the management with department/project objectives

2. Provides ongoing supervision to a ssigned staff

3. Responsible for reporting issues, problems a nd concerns to management.

4. Completes daily a nd weekly reports

5. Helps in the training of new staff

6. A ssists the Manager in preparing presentation schedules a nd staff development plans

7. Compiles a nd a nalyzes weekly statistics

8. Performs other duties a s may be a ssigned by management

MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)

Short a nd Long Term Disability Insurance

Life/ A ccident Insurance

Flexible Spending A ccounts (FSA)

401(k) Retirement Plan with company match

Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance (pet ins., a uto ins., legal plan, long-term care ins, a nd credit union).

MAXIMUS - 20 months ago - save job - block
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About this company
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MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...