Program Analyst
American Petroleum Institute - Washington, DC

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The Program Analyst (PA) is a hybrid role between a junior Project Manager (PM) and Business Systems Analyst (BSA) for planning, organizing, developing and supporting GIS’s core business applications. The primary responsibilities of the PA includes performing a variety of functional, technical and analytical services ensuring that IT related needs associated with GIS’ business goals are met in a timely and cost-effective manner. The BSA portion of this hybrid role leads the process of capturing and refining the backlog of “user stories” that comprise the targeted functionality of applications. Working to ensure that high priority requirements are covered and that all functionality (i.e., captured in the form of user stories) is properly prioritized and ranked according to the business value associated with each user story.

The PM portion of this role will help to define project business objectives and timelines, set the scope of development, analyze budget and staffing requirements, prepare and present financial justification writes-up, serve as a primary interface between IT and GIS, and oversee the sourcing of talent for creating and supporting applications (i.e., inclusive of API team members and third-party contractors andor consultants). ESSENTIAL DUTIES AND RESPONSIBILITIES Business Systems Analyst (BSA) duties Works closely with subject matter experts, designers, and architects to devise a long term road map for each system, and with end users to capture key feedback to support the development prioritization. bull Provides input into the design of custom applications by analyzing requirements, constructing workflow charts and diagrams, and assisting with writing specifications. bull Works closely with the program(s) quality assurance analysts by reviewing and providing feedback on test cases, test plans, and the overall testing strategy facilitate and participate in the execution of user acceptance tests.

bull Monitors project progress by tracking activity resolving problems publishing progress reports recommending actions. bull Coordinates andor participates in meetings related to the software development of each application. bull Identifies and manages project dependencies and critical path. bull Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

bull Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Project Manager (PM) duties bull Works closely with the Global Industry Services Manager of Operations to align the investments in information technology with the business priorities of GIS. bull Drafts application roadmaps and budget requirements for presentingdiscussing with the GIS Manager of Operations and GIS Director. bull Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders plan, schedule and track project timelines and milestones using appropriate tools.

bull Directs and manages teams focused on project design, development and implementation from concept though delivery of business results. bull Works closely with API IT and the software development team to identify, plan for, and fulfill key requirements to support the development, testing, and hosting of the system. bull Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion liaise with project stakeholders on an ongoing basis set and manage project expectations with team members and stakeholders. bull Estimates the resources and participants needed to achieve project goals and delegate tasks and responsibilities to appropriate personnel.

bull Tactfully and patiently addresses issues and resolves conflicts within the project team. bull Defines project success criteria and disseminate them to involved parties throughout project life cycle. SKILLS, EXPERIENCE AND EDUCATION bull 3 + years of qualified IT project management experience in managing complex projects (more than 10 technical resources over more than 6 months per application track). bull Bachelor’s degree in a technically-oriented degree or business degree coupled with relevant IT program management work experience.

bull Professional presentation and communication skills. bull Excellent planning and time management skills. bull Active listening skills for facilitating conflicts. bull Proven ability to steward “teaming” behaviors by mentoring others.

Strong interpersonal and team building skills, i.e., the ability to work long hours during short crunch periods and maintain a positive leadership tone. bull Able to take creative approaches to solving challenging problems in a collaborative setting. bull Strong writing skills. bull Information managementanalysis expertise.

bull Strong understanding of business processes and customer service issues. bull Ability to effectively manage simultaneous assignments with minimal supervision. bull Ability to develop productive working relationships wide variety of resources, including upper management customers and other departments. bull Formal Agile development methodology training experience, a plus.

bull Working toward Project Management Professional (PMP) certification, a plus. Project management, business analyst, program analyst.

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