Senior Enterprise Telephony Engineer
CPSI - Richmond, VA

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Contact Center Operations - Avaya IP Agent/One-X, Avaya CM, Cisco ICM/UCCE Agile;

Experience:
Network application capacity analysis
Thorough knowledge of LAN/WAN/MPLS architecture
Deep network/application troubleshooting experience Network and application capacity analysis Enterprise-class firewall configuration/troubleshooting
Telephony/VoIP experience required (Avaya IP Agent/One-X, Avaya CM, Cisco ICM/UCCE)
General Contact Center Operations and technical knowledge
Served as lead designer on multiple projects; Significant experience in industry across multiple technologies
Deep knowledge of diverse technologies and new and current architectures
Lean/Agile development experience
High-level job responsibilities: Testing new contact centers/sites for readiness; Commissioning and decommissioning contact centers Leading troubleshooting teams to find resolution and root-cause for issues affecting site readiness; Partnering w/operations groups to vet strategic decisions relative to contact center footprint Seeking automation/regression testing opportunities for site deployment/decommission; Engage at the proper-level with business customers/clients/users
Travel (possibly 5 days/4 nights per month domestically on average--possible international travel for 7-10 days 2-3 times per year)

CPSI - 17 months ago - save job - block
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