Sr. Customer Quality Specialist
Apria Healthcare - Golden, CO

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Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at


Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources.

Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.

Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.

Process information received from intake personnel.

Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.

Maintains appropriate documentation received with order and conducts follow-up as applicable.

Demonstrates professional etiquette and courtesy when interfacing with customers.

Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.

Performs quality control checks on subordinate staff.

Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.

Coaches and organizes work assignments. Ensures work is performed accurately, efficiently and timely. Assists less experienced personnel. Provides training for new employees.

Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices".

Performs other related duties as directed by supervisor.


High school diploma or GED is required.

At least three years related experience is required.

Apria Healthcare

(or Coram Healthcare

) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V


Customer Service

Primary Location




Apria Healthcare - 11 months ago - save job - block
About this company
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When an apple a day doesn't keep the illness away, perhaps Apria Healthcare Group can help. With about 540 branches nationwide, Apria...