Southwest Airlines - Baltimore, MD

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Provides friendly service to and maintains positive relationships with all internal and external Customers.

Works in a cooperative spirit to ensure the success of our Company.

Warehouse Area:

Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary.

Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device.

Loads and stores multiple bags of ice for loading onto provisioning trucks.

Handles 30 or more bags of ice a day per shift.

Prepares perishable items for stocking on aircraft.

Reviews flight information to plan for snack flights.

Consolidates snacks which are consumed for future flights.

Packs and repacks entertainment kits and assures aircraft is equipped with such kits.

Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies.

Maintains provisioning truck in a clean orderly manner.

Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis.

Lifts items up to 70 pounds; and/or more with assistance, if needed.

Ramp Area:

Loads, unloads and services Company aircraft.

Transports COMAT to and from aircraft.

Performs job in a safe manner in compliance with Company, contractual and regulatory requirements.

Safely drives and operates a provisioning truck in the airport ramp area.

Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, warehouses, and air freight facilities, both indoors and outdoors.

As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations.

May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time.

Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions.

Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities.

Confirms that Hand-Held Devices are onboard the aircraft and batteries are adequetly charged.

Empties trash receptacles, mops galley areas, mops lav floor, restock lav compartments, and wipes/cleans galley and lavs.

Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required.

Transports cabin, commissary, and cleaning equipment between aircraft and storage areas.

Provisioning aircraft must be accomplished during a prescribed ground time.


Works as a member of lean staff operating out of cities served by the airline.

Wears visual identification required by the Company, prominently displayed for ready recognition.

Responds to internal Customer inquiries.

Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency.

Duties may vary by size and organization of Provisioning Station.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee's Leaders.

Minimum Requirements BASIC QUALIFICATIONS:

High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:

1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
2 Interference with air navigation
3 Improper transportation of a hazardous material
4 Aircraft piracy
5 Interference with flightcrew members or flight attendants
6 Commission of certain crimes aboard aircraft in flight
7 Carrying a weapon or explosive aboard an aircraft
8 Conveying false information and threats
9 Aircraft piracy outside the special aircraft jurisdiction of the United States
10 Lighting violations involving transporting controlled substances
11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
established security requirements
12 Destruction of an aircraft or aircraft facility
13 Murder
14 Assault with intent to murder
15 Espionage
16 Sedition
17 Kidnapping or hostage taking
18 Treason
19 Rape or aggravated sexual abuse
20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon
21 Extortion
22 Armed robbery or felony unarmed robbery
23 Distribution of, or intent to distribute, a controlled substance
24 Felony arson
25 A felony involving a threat
26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance;
burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated
assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1
year, or any other crime classified as a felony that the Administrator determines indicates a propensity for
placing contraband aboard an aircraft in return for money
27 Violence at international airports
28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above.


Must be able to obtain a SIDA badge and meet all local airport requirements.

Must possess a valid U.S. driver's license.


Other physical abilities include, but are not limited to: seeing, squatting, bending, hearing, writing, speaking, and using cutting tools.

Must be able to meet the physical requirements as detailed in the attached Summary of Physical Job Requirements.


Must be able to comply with Company attendance standards as described in established guidelines.

Must be able to read, write and fluently speak and understand the English language.

Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period.

Prior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy.

Employee must maintain a satisfactory rating on all performance evaluations, which are given at regularly scheduled evaluations.

Must be aware of hazardous situations and be able to handle emergencies as needed.

Must work under tight time constraints to accomplish quick turns of aircraft.

Must be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitivley lift weights of 25 to 65 pounds on raised surfaces.

Must be alert to moving vehicles, aircraft, or personnel.

Must be able to use radio equipment.

Must be able to communicate information and instructions verbally and/or with radio equipment.

Must be at least 18 years of age.

Must be able to type and/or use computer keyboard with sufficient speed and accuracy to meet demands of the job.

Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above.

Must be able to work shift work and/or overtime as outlined in the labor agreement.

May be required to work holidays and weekends.

Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations.


Must be able to work various shifts, including nights, weekends, holidays, and overtime and extended shifts when needed.

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

About this company
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Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...