IT Service Management Senior Associate
PwC - Florham Park, NJ

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Line of Service: Advisory
Industry: Products & Services
State & City: WA-Seattle
VA-McLean
TX-Dallas
PA-Philadelphia
NY-New York
NJ-Florham Park
MA-Boston
IL-Chicago
GA-Atlanta
CA-San Jose
CA-San Francisco
CA-Los Angeles
Travel Requirements: 81-100%
Position Type: Full Time
Auto req ID: 37279BR-6

PwC/LoS Overview:
Are you interested in the opportunity to work for an industry-leading firm that services Fortune 500 companies, and will give you the experience and exposure you need to build your career? If you are, then PricewaterhouseCoopers LLP (www.pwc.com/us) is the firm for you. PricewaterhouseCoopers LLP (PwC US) is well placed to help clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the perspective of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 169,000 people in over 158 countries across the PwC network are committed to deliver quality in assurance, tax and advisory services. People across the PwC network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice.

At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients.

From strategy through execution, PwC Advisory helps clients build their next competitive advantage. As the world's second largest global consulting provider, we combine the breadth of knowledge of over 35,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. A long history of working with many of the world's largest and most complex companies means we really understand the unique business challenges our clients face better than most consultancies.

Job Description:
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Products & Services Industries practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. Products & Services Industries includes multiple sectors: Automotive, Energy, Entertainment, Media & Communications, Industrial Products, Private Equity, Retail & Consumer, Technology, and Utilities.

Our IT Infrastructure consultants help clients optimize their technology infrastructure. This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management. They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.

Position/Program Requirements:
Knowledge Preferred:

Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including:
- Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives.

Demonstrates proven thorough knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
- Service Strategy and Design
- Service Desk, Incident, and Problem Management
- Request Management / Fulfillment
- Asset and Configuration Management
- Change and Release Management
- IT Financial Management
- Service Catalog and Service Portfolio Management
- Cloud solutions and implementation
- Data Center and Process Automation

An obtained graduate degree is preferred.

Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery.

Skills Preferred:

Demonstrates proven thorough ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors such as HP, BMC, CA), including leveraging one or more of the following related toolsets:
- HP Service Manager/Asset Manager (Legacy Peregrine)
- HP Server Automation/Operations Orchestration (Legacy Opsware)
- HP UCMDB/DDM (Legacy Mercury)
- HP Operations Manager

Demonstrates proven thorough ability to identify and address client needs, actively participating in client discussions and meetings, sustaining client relationships, preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, managing engagements including preparing concise, accurate documents and effectively managing project work load.

Demonstrates proven thorough ability and as a project workstream leader in a fast-paced, dynamic professional services environment.

Minimum years of experience:
4

Minimum Degree(s) and Certification(s): Bachelor of Science or Bachelor of Arts degree

Demonstrates willingness and ability to conduct business travel 80 - 100% in the role

Additional Information:
This role will focus on commercial industry consulting.

PwC - 20 months ago - save job - block
About this company
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PricewaterhouseCoopers (www.pwc.com) provides industry-focused assurance, tax and advisory services to build public trust and enhance value...