Responsible for the overall management of a multi-family residential community.
Reports to: District Manager and/or Regional Vice President
Supervises: Supervises entire on-site staff (i.e., Assistant Community Manager/ Bookkeeper, Leasing Coordinator, Leasing Consultant(s), Community Service Supervisor/Assistant Community Service Supervisor, Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s)
MAJOR FUNCTIONS OF THIS JOB ARE LISTED BELOW.
1. Generate revenue for community and handle resident relations.
a. Ensure property is rented to fullest capacity.
b. Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
c. Utilize marketing strategies to secure traffic (i.e., competitive rental rates, promotions, locators, etc.).
d. Confirm that leasing staff techniques are effective in obtaining closure.
e. Ensure deposits, rental payments and late/check charges are collected on timely basis.
f. Deal with resident complaints, concerns and requests on timely basis to ensure resident satisfaction with management.
g. Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
h. Consistently enforce policies of the community.
2. Community Marketing/Leasing
a. Greet prospects and qualify by covering all criteria.
b. Tour community and target apartment/model. Highlight amenities (i.e., pool, clubroom, etc.) and close the sale.
c. Process applications for approvals (i.e., credit check, rental history, etc.) and type leases. Follow-up with applicant regarding status.
d. Follow-up on prospects unable to close (i.e., phone calls, “thank you” notes, etc.).
e. Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orients new residents to community (i.e., turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.).
f. Monitor apartments up for renewal, send notices and secure renewal.
3. Financial Management and General Administration
a. Prepare annual budgets and income projections in a timely and accurate manner.
b. Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
c. Collect and post rent (when applicable). Maintain accurate and up-to-date property accounting and collection records.
d. Plan for and utilize community resources, equipment and supplies economically (i.e., obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.).
e. Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
f. Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
g. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
h. Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
i. Give direction to and/or monitor maintenance, construction and/or rehabilitation activities to ensure quality and expediency (i.e.,“walk” apartments to ensure Service Requests for make-readies are completed and timely, etc.).
j. Will head emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
k. Process A/P invoices, handle petty cash and all funds.
4. Personnel Management
a. Use consistent effective techniques and company directives to screen, hire, orient and train new personnel.
b. Ensure effectiveness of staff through ongoing training, coaching, counseling and guidance.
c. Complete weekly/daily office staff schedules and assignments. With input from the Community Service Supervisor/Assistant Community Service Supervisor, schedule maintenance staff and oversee assignments. Monitor progress of work assignments.
d. Deal effectively, consistently, and on a timely basis with performance problems. Document adequately, communicate situation with Regional/District Manager, Human Resources Director, and terminate appropriately when necessary.
e. Promote harmony and quality job performance of staff through support, effective leadership and positive reinforcement.
f. Ensure all administrative functions pertaining to personnel are processed on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
g. Ensure staff compliance and consistency with company policies and procedures, industry regulations, safety practices, etc.
5. Attendance is an essential job function.
OTHER ASPECTS OF JOB
1. Attends and participates in Camden’s training programs as required.
2. Community Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
High School Diploma or equivalent required; college degree preferred
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
Personal Computer skills, Keyboard
Microsoft Office Suite including Word, Excel, and Outlook
Community Software applications
Knowledge of basic maintenance equipment (i.e., key machine) preferred
Must have basic knowledge of Fair Housing laws and OSHA requirements
EXPERIENCE AND SPECIALIZED KNOWLEDGE
Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s).
TYPICAL PHYSICAL DEMANDS
Job is intermittently sedentary, but requires mobility (i.e. climb stairs) to tour and inspect apartments, public areas, maintenance shops, grounds and monitor employee activities on a daily basis. Will use repetitive motion of hands/wrists in using computer. Must have normal range of vision to complete paperwork, review applications and documentation; hearing and speech to communicate with residents, vendors, supervisors and employees on the telephone or in person on a regular basis. For additional information regarding the physical demands of this position, please see the position’s Physical Demands Analysis, which is available in Public Folders or through the Human Resources Department.
TYPICAL MENTAL DEMANDS
Must be able to read and write in English at a high school level to prepare reports, memorandums, schedules, etc. Must have mathematical skills at high school level to prepare budgets, financial reports, etc. Must be able to apply common sense understanding and use independent judgement on a continual basis to determine actions, priorities and direct the work of others. Will have regular contact with all levels of internal and external customers and therefore must possess excellent interpersonal skills. Must handle stressful, urgent, novel and diverse work problems on a daily basis. Emotional stability and personal maturity are important attributes in this position.
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community. Will have light exposure to injuries (i.e. chemicals, machinery, lifting, tripping, falling, etc.). Hazards can be minimized with proper lifting techniques, MSDS and general safety training. Will be periodically called upon to work long hours, odd and service call after hours schedules. While scheduled for service calls after hours, you must be able to respond to calls within 15 minutes and be on premises of assigned apartment community within 30 minutes to address resident, management or emergency situations. Position requires periodic travel by automobile to handle work-related activities. May require airline travel, out-of-town and/or overnight trips.
Camden Property Trust - 20 months ago