The Information Services Department (ISD) of San M - Redwood City, CA

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San Mateo County 7,415-9,270Month The Information Services Department (ISD) of San Mateo County is currently seeking a Business Systems Supervisor who will focus on managing and developing a team that provides application support, application configuration, business analysis and process re-engineering. This is a senior-level position requiring the ability to perform all phases of the job with independence and to provide high level consulting expertise and supervision as you are the expert and advisory level in the group. Responsibilities include the opportunity to establish policies, processes and procedures for the unit as well as supervise the team of engineers providing line of business and cross-departmental application support consisting of design, configuration, development, testing, documentation, training and business process re-engineering. The incumbent will be well-versed in the business needs of the various types of department and Countywide users and focus on their team providing application support and technical direction for departments and aligning departmental needs with system-based solutions.

The ideal candidate will - Have at least 3 years of supervisory experience, including supervising, training, coaching and mentoring IT technical staff - Be skilled at team building and staff development and able to work effectively in a diverse and matrix environment - Possess strong application support andor development technical skills, a customer service-centered approach, and strong business process re-engineering and analysis skills - Have the ability to provide technical support, direction and leadership to members of the application support team as well as be a mentor and coach for staff - Monitor the budget for application support - Assist in establishing application support SLAs - Possess the knowledge to design, implement and support various types of applications (client-server, browser-based, mobile-app), cloud-based systems and system integrations - Possess the ability to coordinate and resolve issues with technical and functional staff - Have familiarity to perform Software Development Life Cycle models, business needs documentation, requirements analysis, as-isto-be process documentation, usability reviews and testing - Recommend solutions for our customers and process improvements for the organization - Be responsible for system inventories and documentation - Possess the consultative experience to confer with professional, technical and managerial staff to define customer IT needs and provide the optimal solution and coordinate projects with internal staff and customers - Conduct feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed system needs with recommendations on process and software platforms - Monitor and maintain the integrity of established IT security policies and practices and evaluate IT trends to ensure our solutions meets customer needs - Develop and document standardized user processes, procedures and -how to- documentation as well as create and build collaborative teams - Experience in PMIPMBOK project management principles and implementing ITIL processes are highly desirable A typical way to qualify is a Bachelor-s degree from an accredited college or university with major course work in computer science, information management systems or business administration and four years of experience providing IT application support and administration and application development including experience leading IT projects. Recruitment Closing Date May 15, 2014 To learn more about the position and to apply online, please click apply now. Applications are only accepted online. EOE Analysis, Application, Applications, Browser, Computer, Consulting, Customer Service, Development, Engineering, Engineers, Feasibility Studies, IT, Management, Project, Project Management, Re-engineering, Security, Software, Supervision, Supervisor, System, Systems, Testing