Jan 17, 2013
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.
Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.
The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.
Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.
The incumbent witll manage and direct associates within the Risk Operations (Collections) MIS department to ensure operational business needs are met. Job involves interfacing with key internal stakeholders to continually meet company's financial goals and efficiency targets through trending, reporting and analysis. Also interface with internal technology group to facilitate design of company's data architecture, ETL processes, and the facilitation of Business Intelligence solutions to monitor performance.
Ensure team execution of detailed daily, weekly, and monthly reports on performance of the Collections and Fraud department
Work in a fast paced environment managing multiple deadlines and processes
Leveraging financial, operational, and customer data to identify performance measures and drivers, performance benchmarks, and appropriate (corrective) actions
Work with the team to build their competency at structuring and analyzing hypotheses in support of Operations
Actively contribute to reshape processes and strategies as needed
Meet process control requirements
Work to integrate reporting from various systems and sources to develop unified, comprehensive view of the business.
Work closely with system programmers to generate new reporting tools or modify current work products to optimize capabilities and improve efficiency.
Interface with technology and the business to perform analysis and design of data architecture, ETL, and the facilitation of Business Intelligence solutions.
Problems encountered are difficult in nature and complexity; decisions are generally strategic in nature with day to day decisions generally made without supervision or review.
Communicate high level results of decisions to management.
Control Objective (5%):
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
All mandatory training completed to deadline and understood within given timescales.
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
BS/BA degree in MIS, Finance, Economics, Engineering or other quantitatively focused subjects required; MA/MBA a plus
Strong familiarity with SAS and SQL; MicroStrategy is a plus
Demonstrated analytical skills and experience with data analysis tools
Excellent written and verbal communication and presentation skills
Energy and enthusiasm to drive results
Ability to manage and prioritize time and projects
Strong team player
Proven track record of delivering appropriate depth of analysis in a fast-paced environment
Familiarity with contact center metrics and analysis
Strong PC skills -- including proven skills and results in tools such as Access and Excel.