Linux Systems Engineer/Admin (Dedicated Support Engineer) Bentonville, AR
Suse - Bentonville, AR

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The Dedicated Support Engineer (DSE) is assigned to support some of SUSE's largest and most strategic customers or partners with post-implementation product support. A DSE will typically work on-site at partner/customer location.

This position is a full time Dedicated Support Engineer (DSE) who is assigned to support some of SUSE's largest and most strategic customers or partners with post-implementation product support. A DSE will typically work on-site at partner/customer location. SUSE offers a great working environment, competitive salary and full range of corporate benefits to employees.

Performance Expectations:
  • Form strong business relationships with the partner/customer at various levels throughout the organization.
  • Be available 24x7 for the partner/customer. Primarily 5x12 for all issues and 24x7 for critical issues. Weekly pager responsibilities shared with other DSE's.
  • Troubleshoot and provide accurate and timely resolution to partner/customer issues.
  • Serve as partner/customer advocate within Novell by facilitating escalation of issues through appropriate internal organizations.
  • Pro-actively identify issues by becoming familiar with partner/customer's technical and business environment while providing recommendations for resolution to these issues.
  • Prevent partner/customer issues by reviewing their Novell environment regularly, report and correct issues per partner/customer requirements.
  • Share knowledge by writing technical documents and pro-actively sending helpful technical information to partner/customer (upcoming patches, technical news, etc).
  • Document and communicate work performed in provided systems and documents as requested.
  • Deliver technical presentations and/or training to diverse audiences.
  • Assist in the implementation of Novell products/solutions in line with specific conditions defined in partner/customer services SOW.
  • Participation in projects and project management as requested by partner/customer or SUSE.

General Requirements:
  • Bachelor's Degree in Computer Science, Information Systems or related field or equivalent experience required.
  • 5+ years IT/SUSE/Linux Services experience
  • Position requires a strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous projects.
  • Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.
  • Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.
  • Able to influence both internal and external stakeholders
  • The ability to work seamlessly across organizations and with other DSE's
  • Strong knowledge and experience with SUSE Linux

Specific Requirements:
  • Ability to successfully participate in project work with potential to function as technical leader
  • Ability to plan for and provide leadership in product upgrades and maintenance activities
  • Must create strong relationship with customer, partner and internal SUSE team and deliver successful projects and quality technical support

Key Technical knowledge for customer infrastructure:
  • Basic kernel crash dump debugging experience
  • Nagios experience
  • CUPS experience
  • SUSE Autoyast deployment experience
  • Basic Cisco switch experience
  • Strong SUSE/Linux support or administration experience
  • Strong shell scripting experience (bash, ksh)
  • Program debugging skills (C, C++, shell scripts)
  • Xen virtualization experience
  • Heartbeat/Pacemaker high availability clustering
  • Experience with multiple storage technologies: Hardware & Software RAID, LVM, DRBD, iSCSI, Fibre Channel, DASD, Multipath
  • VLANs, bonding, bridging
  • Linux OS performance tuning
  • Familiar with multiple hardware platforms and their embedded management systems such as HP iLO, Dell DRAC, IBM RSA, IBM IMM

Other :
  • Ability to travel as required.
  • There will be times required to work outside of standard business hours.



Skills Required


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With more than 340 employees, SuSE Linux AG is one of the world's largest Linux specialists. Thanks to its stability and quality, SuSE Linux...