General Manager
Town Sports International - Washington, DC

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The GM is responsible for ensuring the smooth, efficient and profitable operation of a club with a focus on driving membership sales. The GM directly reports to the Business Director (BD). The GM will also work closely with and receive direction and guidance from the Operations Director and Fitness Director. The GM manages a Customer Service Manager (CSM) (if budgeted for the club), a Fitness Manager (FM), a team of sales professionals, and any other team members who do not report to a CSM or FM (GM team). If there is no CSM in the club, this would include clean team, welcome team, babysitters and Sports Club for Kids team members.

Key Focus Areas

Team performance and effectiveness

Member satisfaction and retention through execution of the Ten Essentials

Membership sales

Profit and loss management and financial results

Brand ambassador

Minimum Requirements
Required Skills and Experience

3-5 years of management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management

Physical demands include ability to regularly walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary)

Must be able to work at least 50 hours per week, or other hours necessitated by business need, as scheduled by the BD

AED/CPR Certified

BA or BS degree (preferred)

Job Competencies Required

To successfully perform in the role, the GM must be able to show demonstrated proficiency in the following leadership competency areas:

Ability to develop a high performing team

Ability to achieve measurable results

Ability to create an environment of mutual respect, trust and accountability (TSI Environment)

In addition, the GM must be able to show demonstrated proficiency in the following job specific competency areas:

Ability to drive membership sales

Ability to control costs

Ability to prevent and resolve conflict

Ability to deliver a high level of customer service

Ability to plan and organize the work necessary to run a successful club

Town Sports International - 17 months ago - save job - block
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About this company
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Town Sports International Holdings, Inc. (TSI Holdings) is an operator of fitness clubs in the northeast and Mid-Atlantic regions of the...