The Patient Account Representative is the primary contact and is responsible for responding to all patient, clinical and other professional inquiries; providing accurate processing and billing support in resolving problems, concerns, insurance, coding and billing questions in order to resolve financial responsibilities. This could occur in the office, at bedside, over the telephone or by using automated phone technology. Is knowledgeable of third party requirements and patient registration functions in order to review, verify and evaluate demographic and third party payers information as it relates to patients accounts. Performs account analysis to evaluate, develop and implement an action plan to educate guarantors on a course of action to collect payment and/or resolve balances in order to maximize prompt payment, and minimize bad debt. Is required to operate within policy and procedural guidelines that will ensure accurate accounts receivable reporting and quality data entry that is compliant with policy and procedural guidelines consistent with SMDC ’s goals and objectives. Exhibits and promotes a world class organization; service excellence; a full understanding of customer service philosophy and engagement in work including the importance of making a positive impact upon customers and endeavoring to make the customer to feel welcomed and that their issue is important. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers, and others.
High School graduate; Minimum of one year experience as a customer service professional including experience in a healthcare related business office setting and one year experience in credit/collections preferred.
Essentia Health - 20 months ago