Tool Administrator
SRA Int'l Inc. - Guam

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1. Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
2. Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) networked environment.
3. Security+ certification or any approved certification demonstrating working knowledge and understanding of applying basic security principles to the computing environment (CE).
4. Certified knowledge of Microsoft Windows desktop operating systems and knowledge of applications, System Management Software, Microsoft’s Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.
5. Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.
6. Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
7. Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems.
8. Knowledge of IBM’s Customer Information Control System (CICS) and Virtual Telecommunications Access Method Printer Support System (VPS) to restart printers and printer output.
9. In depth understanding of IBM’s NetView to restart 3270 terminal emulation accessing TSO (Time Sharing Option) and CICS (Customer Information Control System).
10. Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.
11. Demonstrated understanding of Radio Frequency (RF) hardware and infrastructure and the ability to perform minor repairs or configurations.
12. Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products
13. Understanding and knowledge of Microsoft Windows Applications and MS Office; to include any subsequent releases/upgrades.
14. Expertise to install and support workstation hardware and software, to include depot-unique items.

Required: Years of experience (min)
3-5

Required: Degree
Associates

Required: Basic Qualifications
- Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) networked environment.
- Security+ certification or any approved certification demonstrating working knowledge and understanding of applying basic security principles to the computing environment (CE).

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