Engineer Customer Service Specialist
Monitors Classic fleet field performance, analyzes trends, and initiates field action through feedback to Business Unit management. Assures service information published to address issues is technically correct, efficient with respect to Cessna’s resources, provides a positive outcome in the field and a safe and reliable product to our customer. Actively manages customers and customer issues when necessary throughout the products useful life and distributes product knowledge to the field through web articles, white papers and the Propeller Direct Approach quarterly news letter. This position provides the ready resource at an expert level to address Caravan inquiries by internal customers including but not limited to Hotline, Field Operations, and Customer Care.
Bachelor's degree in Engineering or Engineering Technology (preferred)
Airframe and Powerplant license, Pilots license, 5 years Cessna propeller product maintenance experience.
2 Years customer facing experience required.
Yes, 25 % of the Time
Feb 11, 2013, 4:04:29 PM
Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.