GENERAL PURPOSE The Holiday Inn Houston Reliant Park Area offers full service hotel amenities; such as an outdoor pool, exercise room along with refrigerators in the rooms. The Bayou Grill is open for Breakfast and the Sports Page lounge is available for Lunch and Dinner. The Holiday Inn Houston South Loop is located next to Reliant Stadium, close to the Medical Center area where we offer transportation to and from the Hospitals. Sage Hospitality Resources is one of the nation’s leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer and investor. In every business activity, Sage is focused on it vision—“To be recognized by our customers as the best in our business.” Knowledge of Micros is preferred, but not required
Under general supervision, provides prompt and courteous food service to restaurant customers.
Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Performs room service duties by taking orders, expediting room service trays, and transporting order to the guest's room. Receives payment or signature for order.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Previous experience in similar position of 3 months or longer.
Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
Sage Hospitality Resources is wise to the ways of luxurious lodgings. The company is a leading hotel developer and operator with about 60...