Enterprise Technical Support Senior Analyst
Dell Inc. - Nashua, NH

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Join Dell and you’ll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals.

Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed
  • Provides leadership and mentors team members in other support areas involving case management
  • May triage unresolved issues according to department procedures and answer technical questions, resolve, or escalate problems
  • May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing
  • Works closely with manager to communicate any employee issues, and have the manager deal with them directly
  • Responsible for reporting back to management on development opportunities of team or individual in regards to case management.
  • Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner – as determined via case audits, scrubbing, etc
  • May develop and deliver training materials within the group
  • Able to deal with high degrees of ambiguity
  • Works effectively and efficiently under time constraints and high stress/pressure environments
  • Experienced communication skills (email/phone etiquette)
  • Manage time and prioritize effectively
  • Working research and analytical skills
  • Demonstrate initiative and good judgment in resolving issues effecting customer satisfaction
  • Experienced organization and problem solving skills
About Dell Inc.:
Want to work in an environment where each day is focused on delivering solutions that make a real difference in people’s lives?  Where teams are constantly curious, and different perspectives and experiences are valued?  At Dell, we believe technology is essential for human success and that it should be accessible to everyone.  We are constantly evolving to better serve our customers, seize new opportunities and drive growth.  Together we can change the world.  Come join us.

Dell offers a competitive salary and bonus plan as well as a great benefit package.  For more information, visit us on the web at www.dell.com .

About this company
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Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end...