NOC Engineer
RedRiver Systems, LLC - Coppell, TX

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Great opportunity with this rapidly growing Financial Services firm based in Dallas.

You will have diversified Network and System administration duties and be responsible for monitoring, break-fix and other operational duties as assigned. You will be responsible for third level technical trouble resolution, proactive monitoring, and internal/external communication including interacting with vendors to ensure timely resolution of trouble reports.

  • First response resolution of all production alerts and Tier 1 escalated issues
  • Monitor all aspects of the production systems, network infrastructure and related services
  • Coordinate network circuit repair with 3rd party vendors for Cisco devices and circuits such as T3 and DS3
  • Manage technical call bridges to coordinate resolution steps and obtain root cause
  • Aggressively escalate production outages to support teams and management
  • Manage 50 or more jobs in Control M Enterprise Job Scheduler
  • Utilize TripWire application to ensure a consistent production environment
  • Create process and procedures for operational tasks
  • Effectively communicate problem status to customers and internal staff
  • Must be able to find answers to technical problems through a variety of mediums
  • Windows administration of production servers includes installations, maintenance of OS, etc
  • Host Root Cause meetings to capture preventative steps from support teams
  • Document trouble resolution through the use of an IT ticketing system
  • Govern Change Control processes to ensure compliance and completeness.
  • Perform all End of Day procedures
  • Assist In all Level 1 System Engineering and Networking tasks
  • Update and maintain CMDB repository
  • Provide DataCenter duties such as routine monitoring and installing servers.
  • Troubleshoot VMware infrastructure
  • 3-5 years related work experience with in depth knowledge of Change Management and previous experience with ITSM or equivalent IT support environment
  • Experience with ITIL methodologies and how they relate to Change Control and Problem Management
  • Presentation experience; able to host and coordinate meetings
  • Familiar with Problem Management and Root Cause processes
  • Cisco CCNA certification or demonstrated proficiency
  • Ability to create/revise technical documentation for tactical use and training
  • Independent problem solver with strong inter-personal and communication skills with ability to interpret complex topics
  • Experience with Solarwinds Enterprise monitoring tool
  • 4-year college degree in computer science, a related degree or equivalent work experience