The Business Process Optimization (BPO) Consultant supports RPS Business Process Optimization / Quality Improvement. Utilizing a foundational knowledge of quality approaches such as Lean Six Sigma, TQM, etc., the BPO Consultant will be responsible for the implementation of the overall Business Process Optimization strategy, framework, and processes. The BPO Consultant will work closely with senior functional leaders to:
Drive adoption of RPS quality methodology
Work across functional teams to identify process improvement opportunities, and identify cross team synergies
Drive performance improvement through improved end-to-end process design and management
Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
Drive productivity improvements and reduce non-value adding expense
Promote effective use of tools and standard processes
Foster an environment that embraces change and promotes innovative solutions to complex business problems
Embed QA/QC into process design and lead implementation of total quality through practical application of Lean Six Sigma, TQM or other quality methodologies where appropriate.
Develop, implement, and maintain a fact based measurement system in support of organizational quality goals and objectives
Leads team of Process Documentation Staff
Leads and executes strategic design and process improvement projects.
Conducts interviews with key contacts across the organization to gather baseline information.
Develops and refines recommended solutions to address issues and capture opportunities.
Presents findings/analysis and make recommendations to senior management.
Partners with stakeholders to create and launch tactical implementation plans.
Builds and maintains excellent relationship with internal clients and colleagues.
Influence project sponsors and stakeholders with all process improvement theories.
Develops staff, including motivating team members and stakeholders, assisting in the Six Sigma training for green belts, and demonstrating strong professionalism and highly exercised judgment.
Act as an organizational change leader, displays emotional maturity in all interactions.
Education / Experience / Skills:
- BS / BA or equivalent work experience
- MBA preferred
- 7+ years of experience, including demonstrated leadership in process improvement roles.
- Lean Black Belt certification preferred
- Demonstrated ability to influence senior management decision making and drive change in a fast moving organization
- Drives for results. Ability to adhere to and enforce deadlines
- Superior written and verbal communications skills
- Experience in the financial services industry highly desired.
- Retirement experience is preferred.
Quality Decision Making: Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses effective course of action consistent with available information; considers the broad business impact of decisions, not just the impact to oneself or the team.
Managerial Courage: Shares thoughts and opinions even when they may be unpopular; delivers both positive and negative, timely feedback to others that is actionable; holds self and others accountable for their actions; comfortable taking corrective action when necessary.
Managing & Measuring Work: Clearly assigns or delegates responsibility for tasks and assignments; clearly defines objectives and parameters, expectations and measures of success for projects and tasks; monitors the process of work as well as progress toward completion and final results; implements feedback loops into the process and stays informed.
Building Team Success: Uses a flexible interpersonal style and effective methods to build a cohesive team; establishes direction for the team, ensuring a clear understanding of team importance, objectives and goals; develops and maintains an effective structure with clarified roles and responsibilities for all team members; facilitates goal accomplishment through appropriate resource allocation, continuous support and removal of barriers; appropriately involves team members in decisions and leverages unique talents of the team.
Building Effective Partnerships: Identifies opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals; identifies partnership opportunities through analysis of business needs and relationships that may enhance success; develops the partnership through information exchange, clarification of partnership benefits and definition of partnership scope and expectations.
Managing Change: Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adapt to change; encourages and rewards others to identify opportunities to do things differently; eases change through effective simplification of complex, contradictory situations.
Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations. Given a strong fact base, candidate should be able to maintain point of view in the face of resistance.
US-KS-Overland Park-Kansas City Campus / 50930
Asset & Wealth Management
JPMorgan Chase - 9 months ago
JPMorgan (www.jpmorgan.com) is the investment banking arm of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm...