Client Relations Manager
Clean Uniforms and More! - New Bedford, MA

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Customer Relations Manager
Job Accountabilities

Reports to: Director of Customer Relations

Summary: Directly supervise, coordinate and evaluate the activities of Customer Service Representatives (“CSRs”or the “Team”) engaged in the delivery of products and services to the Company’s customers.

Essential Duties and Responsibilities:
 Implement and maintain the Company’s Customer Service Representative Job Accountabilities.
 Follow and respond to management direction.
 Work closely with the President/Director of Customer Relations to develop work procedures and expedite effective and realistic programs for the Company’s Service Department; develop CSRs’ skills and encourage growth.
 Manage CSR expectations and monitor delegated activities; take responsibility for Team members’ activities. Make self available to CSRs.
 Effectively track and manage all open actions for self and Team members to insure issues are resolved with competitive urgency.
 Call on prospective customers to solicit new business.
 Minimum New Business Goals:
Weekly: $ 15.00
Quarterly: $195.00
Annually: $780.00
 For a typical 5-day work week, organize a minimum of 4 in-field days with scheduled customer visitations (including on routes with CSRs, with the President/Director of Customer Relations, and independently).
 Each Friday, submit to the President/Director of Customer Relations an upcoming two week planner in a format established by the President/Director of Customer Relations.
 Discipline Team members.
 Provide route coverage during CSR absences.
 Participate in Service Department training programs; develop personnel skills.
 Demonstrate group presentation skills; participate in meetings.
 Exhibit confidence in self and others. Inspire and motivate Team members to perform well; provide recognition for results.
 Demonstrate knowledge of the Company’s market and its competition; manage competing demands.
 Exhibit sound and accurate judgment; support and explain reasoning for decisions.
 Balance Team and individual responsibilities; maintain and project a leadership role. “Lead by example”.

 Utilize all resources available to assist in accomplishing goals and objectives.
 Work with integrity and ethically; uphold organizational values. Demonstrate professionalism at all times.
 Consistently project and enhance the image and reputation of Clean Uniforms and More! both internally and externally and extend this attitude/approach to all in the Service Department.

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