PURPOSE AND SCOPE:|
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements
The Regional Equipment Specialist (RES) is primarily responsible for performing installation; service and maintenance work on Fresenius manufactured / distributed equipment products within their multi-state region. It may necessary to provide cross-coverage to other service regions within the U.S. in order to meet business needs. The RES must abide by all service procedures, instructions and company policies intended to meet regulatory, health/safety, and compliance guidelines.
DUTIES / ACTIVITIES :
Responsible for driving the FMCNA culture though values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Perform all equipment installation / service / maintenance in accordance with policies and procedures.
Maintain a spare parts inventory in accordance with management recommendations.
Accountable for the usage and dispersal of the spare parts inventory in his or her possession.
Responsible for the completion of all service documentation and call closures within the service management system as per instruction/procedure.
Must return paperwork and warranty replacement parts on a weekly basis.
Properly operate and maintain the company vehicle.
Responsible for the prompt payment of the Corporate American Express, phone bills and other business accounts.
Required to participate in the regional weekend call rotation and “hotseat” call rotation.
May be required to provide technical in-services to customers and/or co-workers.
Obtain assistance and guidance from the District Service Manager or the Regional Manager when necessary.
Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Capable of lifting up to 70 lbs. Job can be demanding on lower back and knees.
Possible exposure to blood borne pathogens and hazardous materials.
Contact with sensitive patient information. (HIPPA)
An Associates degree in Electronics or equivalent experience.
Continuing education and training to prepare for and pass an annual recertification exam.
Must receive mandatory Compliance, Privacy and Sexual Harassment training. Additional training specific to position requirements will be provided.
EXPERIENCE AND REQUIRED SKILLS
A minimum of high school diploma. Experience in dialysis or a hospital setting preferred.
Commendable communication and presentation skills
Basic working knowledge of common business software.
Extensive travel possible. (< 70%)