Manager, District Loss Prevention (Job Number: 010204) |
At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today.
Our team members make that purpose come to life in our more than 8,000 stores in all 50 states, the District of Columbia and Puerto Rico, in our call centers, distribution centers, clinics, specialty pharmacies, infusion and respiratory service locations and corporate offices. In fact, those daily demonstrations of our purpose have helped Walgreens become an industry leader and a household name.
Walgreens has something for everyone who wants to build a successful career. Here, you’ll find supportive co-workers, an innovative environment and the tools you need to expand your skills, help build healthy communities and advance your career.
The Manager, District Loss Prevention is responsible for investigating all forms of loss and for conducting investigations regarding loss and for providing guidance and instructions to store personnel for preventing or detecting causes of loss. Responsible for evaluating and ensuring established loss prevention and security policies and procedures are being implemented to minimize loss of profits. Responsible for performing drugstore audits to ensure compliance with Company policies/procedures; audit standards/principles; local, state and federal laws and regulations and management instruction. Responsible for reviewing compliance by the pharmacy with federal, state and local laws and Walgreen policies and procedures. Responsible for conducting training sessions to educate and motivate employees to support loss prevention goals and objectives.
Job Responsibilities (listed in order of importance and/or time spent)
- Conducts detailed investigations in the loss of merchandise, money or property incurred through employee or nonemployee misconduct, including but not limited to, examination of videotape and Electronic Journal (EJ) to identify theft by underringing sales, giving away/passing off merchandise, preparing fictitious overrings, removal of cash from the register and other violations. Investigates burglaries, robberies and disasters and reports findings to the appropriate department. Instructs store employees and management in the proper way to react in the event they are victimized by a robber. Conducts necessary interviews of store management and pharmacy personnel for the purpose of determining responsibility for profit loss, which includes loss of cash and/or merchandise and other violations of Company policies and procedures
- Conducts detailed investigations into profit loss utilizing knowledge of various electronic systems and devices used to protect Company assets such as electronic article surveillance, anti-shoplifting closed-circuit television, display guard alarms, burglar and fire alarms. Conducts periodic LP inspection of all Walgreen facilities under area of supervision, including but not limited to stores, distribution centers, mail order pharmacies, extended care and specialty pharmacy facilities and Corporate office to ascertain adherence to all physical loss prevention measures
- Maintains communications with management and Store Operations regarding loss prevention matters. Established and maintains liaison with local law enforcement officials and counterparts from other retail establishments.
- Reviews and evaluates pertinent and appropriate store records to determine accountability of all cash and merchandise. Reviews transactions, documents, financial records, reports and operating procedures of drugstore to ensure compliance with Company and department policies. Reviews and evaluates Corporate exception-based reports/records/systems or other available tools to determine accountability of all cash and merchandise.
- Reviews adequacy of store controls based on audit findings and presents findings to management.
- Applies knowledge of federal, state and local laws as they related to the rights of employees and nonemployees who may be subjects of loss prevention inquiries leading to possible criminal prosecutions. Applies knowledge of pharmacy department operating procedures in order to identify violations in the handling of prescription drugs, to include counterfeit prescriptions and shortages of controlled substances.
- Performs store audits, including key control audits, in a professional manner in accordance with an approved audit program. Compiles data in accordance with audit program instructions. Summarizes and reports audit findings to Audit and Loss Prevention Administration
- Develops and applies effective interviewing techniques to gain knowledge of pertinent facts while conducting detailed investigations to include sexual harassment complaints, fair employment practice violations, and use of authorized or illegal drugs in the workplace and white collar crimes.
- Instructs store management in the application of loss prevention techniques which identify problem areas contributing to profit loss to include the use of closed-circuit television surveillance. Instructs store management in the proper handling of person(s) suspected of and/or detected stealing merchandise in order to ensure the safety, security and goodwill of employees and customers; and that all necessary elements of a crime are present prior to effecting an arrest.
- Conducts individual and group training sessions to train store employees in the support of Company’s goals and objectives including the reduction of loss and the awareness of loss prevention programs, including the “hotline” program. Conducts individual and group training sessions to train store employees and ensure awareness of Walgreen policies on sexual harassment, job discrimination and workplace violence.
- Appears at district and regional meetings to present prepared texts dealing with effective methods to control shrink, as requested (includes ADSM classes for EXA training). Appears as a witness and gives depositions or direct testimony at criminal trials, unemployment compensation hearings, EEOC hearings, arbitration hearings and other similar legal proceedings.
Basic Qualifications & Interests
- High School Diploma / GED and at least 3 years of experience in law enforcement/criminal investigations, loss prevention OR retail management
- Willing to travel at least 15% of the time for business purposes (within state and out of state).
Preferred Qualifications & Interests
- Bachelor’s Degree.
- Bachelor’s Degree in Criminal Justice or Loss Prevention.
- Wicklander-Zulawski/Reid Certification as granted by John E. Reid Associates/Wicklander/Zulawski & Associates.
- Certification in LPC as granted by Loss Prevention Foundation.
- At least 5 years experience in multi-store, chain store Loss Prevention.
- Experience in Drugstore Loss Prevention.
At Walgreens, we help people get, stay and live well. That is our core purpose and the difference we make in people's lives every day. Our...