Are you interested in a challenge that will reward your unique blend of business and technology skills? Are you excited by the opportunity to be central in addressing significant business-impacting processes? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, IT projects? Are you flexible, hard-working and a good communicator? As a Project Manager for Customer Operations, you will have the opportunity to play a pivotal role in the processes that deliver IT infrastructure as part of business-critical office launches worldwide.
RESPONSIBILITIES Builds internal customer & stakeholders relationships to manage expectations & and agree on clear goals, objectives, and timelines.
Builds and track project portfolio, milestones, & dependencies
Manages programming requirements and schedule in concert with Facilities, Security and Project Management representatives
Identifies risks and act on them to ensure the team and project are not derailed
Provides frequent meaningful updates to stakeholders and management
Drives to make the process more effective and transparent
Translates IT infrastructure design specifications and standards to internal stakeholders and external contractors
Works remotely, and independently, from resources who are able to drive and own efforts.
Coordinates and ensures timely delivery of physical infrastructure buildouts by local contractors and corporate system launches by internal IT teams
Applies business process improvement methodologies (Six Sigma, Lean, etc) to further increase customer satisfaction and the success of the project.
Basic Qualifications
5 years experience with enterprise level project/program management.
Bachelor’s degree
Proficiency with MS Office, MS Project
Excellent analytical, quantitative, written and presentation skills.
Experience with detailed project planning, reporting, and measurement.
Experience working in a highly technical, metrics driven, environment.
Strong multi-tasking and influencing skills
Flexibility to travel, both domestically and internationally, and work within global timezones
Preferred Qualifications
Experience with physical layer telecommunications, structured cabling infrastructures standards and installations
Working understanding of network, server and wireless hardware WAN/LAN/SAN architecture and topologies
Exposure to multiple project management methodologies is a plus.
Amazon.com - 11 months ago
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