The Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Evaluate and approve operational quality of system equipment
Serve as company liaison to the customer for multiple topics
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
Provide leadership for project engineering teams, contract employees, and project support personnel
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
Communicate with Rockwell Automation and customer management regarding project details
Support an environment conducive to successful team interaction and customer satisfaction
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
Bachelor’s Degree in Engineering or Technology, or registration as a professional engineer.
A minimum of five years of directly related experience.
Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with ten plus years of directly related experience.
Ability to travel throughout the service area.
Rockwell Automation - 2 years ago
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Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more...