Position: Greater HOPE FSP Program Manager
Exemption Status: Exempt
Supervisor(s): Director of Health and Wellness
Abode Services is a community based organization founded in 1988. Services include support services to families as well as adults without children. The mission of Abode Services is to end homelessness by assisting low-income un-housed people to secure stable, supportive housing and to be advocates for the removal of the causes of homelessness . The agency provides services throughout Alameda County; this position will provide services in southern Alameda County.
Job Purpose Summary:
Greater HOPE FSP programserves40 adults, who have been diagnosed with serious mental illness. Participants receive intensive case management, psychiatric services, and housing. The Greater HOPE FSP team consists of a program manager, social workers, peer case manager, vocational specialist, housing specialist, administrative support specialist and a psychiatrist. These services will be mobile and will be able to go to where the client is located (mobile clinic, in-home, etc.). Each participant entering the Greater HOPE FSP program is assigned a Service Coordinator, who will provide wrap-around services to help ensure success. Additional support will come from the team whose members will have a full range of specialties. Services are voluntary, intensive (caseloads of 8-12 people), and provide 24/7 crisis access to participants. The Wellness and Recovery principles and practices will be used as the model for care. The Greater HOPE FSP program is committed to "doing whatever it takes" and utilizing the creativity of an integrated service team.
EXAMPLES OF DUTIES / RESPONSIBILITES :
Provide leadership and supervision necessary to coordinate multi-disciplinary integrated service team.
Coordinate the Wellness and Recovery Center office and staff needs that arise. Coordinate trainings, schedules, case loads, vacations, 24-hour rotation of emergency cell phone, etc. as part of administration of the program
Provide support to staff when dealing with client crisis.
Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
Ensure contract compliance and assist with reporting outcomes to funders.
Maintain a case load of 4-7 participants. Provide wrap around case management services to individuals who have been diagnosed with a mental illness residing in permanent supportive housing. Collaboratively work with clients to develop their Wellness and Recovery plans. Utilize motivational interviewing techniques to explore participants' substance abuse and encourage reduction and/or support to move towards abstinence.
Maintain thorough and concise case notes. Submit logs and case notes into billing system.
Work with Billing Coordinator and support staff to oversee MediCal billing to ensure that processes set forth by ACBHCS, DMH, and Medical is followed.
Facilitate daily case conferencing meetings. Assist in coaching staff and in ongoing educational efforts.
Develop and maintain professional relationships with other mental health and social service agencies.
Assist in developing policy and procedures, services delivery, and other aspects of program.
Provide outreach and engagement to clients, community agencies, and receive referral both over the phone and walk-ins. Complete initial assessment and referral assessment to enroll new participants in the program.
Ensure that all members of the Greater HOPE FSP are meeting the goals as set-forth program contracts.
Provide 24-hour on call crisis intervention coverage.
Perform other duties as assigned by Director of Health and Wellness.
MFT/LCSW preferred. MA/MS degree in Psychology, Human Services, Social Work, Sociology or related field required
Must have a working knowledge of Psychiatric Disorders and a minimum 2 years of field experience working with people with co-occurring disorders and who have a history of homelessness.
Must have at least 2 years of experience providing program coordination and staff supervision.
Experience working in an Assertive Community Treatment program or Full Service Partnership program a plus.
Knowledge and ability to implement the following evidence-based models; Psychosocial Rehabilitation, Harm Reduction, Housing First, and Motivational Interviewing.
Ability to build supportive and respectful working relationships with participants diagnosed with a serious mental illness that instills hope and promotes self-determination using a strengths-based approach. Sensitivity to and understanding of the special needs of the homeless.
Excellent verbal and written communication skills. Strong organizational and time management skills.
Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse group.
Ability to effectively intervene in crisis situations using de-escalation techniques.
Ability to work flexible hours, including some weekends and evenings. Ability to provide support to clinicians after hours and on the weekends who are carrying the after hour's emergency phone.
Must have reliable transportation, California Driver's License and current and valid insurance.
Abode Services is an Equal Opportunity Employer/Drug Free Workplace
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