Application Support Development Lead Benchmark IT -
Norwalk, CT
Position Summary: The Application Support Development Lead is responsible for leading the enhancement and maintenance of our client's CRM and Marketing applications. This includes managing resolution of software incidents, defect repair, and implementation of feature enhancements; and maintenance of application environments. The Application Support Development Lead is also responsible for ensuring that new technology assets are on-boarded properly. The Application Support Development Lead will be expected to take responsibility for leading the implementation of best practices and processes. The primary technology is .Net, most work will be in C#, ASP.NET, and SQL.
Responsibilities include:
Lead small team (2-5 Support Developers)
Leading the support and enhancement of critical Client Service and Marketing software applications
Leading the maintenance of critical production servers
Leading the improvement of supportability of existing software assets, and bringing them to higher supportability standards
Onboarding new services or applications from the project delivery team
Leading the improvement of support engineering procedures and raising the bar for how we onboard applications
Leading the improvement of existing support materials and processes
Being part of an overnight coverage rotation for incident handling
Being involved with the entire SDLC for new technology projects, which includes code level design, implementation,
o Code level design - functional decomposition and use case realization, applying design patterns, delivering UML class diagrams and sequence diagrams, etc.
o Implementation - .NET development in C# and SQL; using LINQ, ASP.net with AJAX controls, Classic ASP, LINQ, WCF, etc., and Stabilization - diagnostics and troubleshooting, defect repair
Position Requirements:
Has 5+ years of experience in support or application development
Experience in a C#/.NET environment; ideally can code in C#
Experience with SQL Server
Familiar with ITIL standards and practices
Has excellent leadership ability
B.S. degree in Computer Science, Math, or another pertinent Engineering discipline from a respected university
Is a quick, analytical thinker, and excellent problem solver under pressure; can diagnose and reverse engineer a technical situation rapidly within a chaotic environment
Evidence of structured problem solving methodology
Strong verbal/written communication skills.
Benchmark IT - 2 years ago
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