Ascend Learning, LLC (www.ascendlearning.com) is a global leader providing online education, assessment, remediation, certification and e-learning solutions for the post-secondary academic market specifically serving the nursing, allied health, sports medicine, public safety, and the financial services industries.
ExamFX, a division of Ascend Learning, is seeking a unique individual in our Business Services area of Customer Service. This individual will set up new clients and be responsible for maintaining customer records including product and pricing, payment collections and processing refunds. The ideal candidate will have excellent organizational skills, ability to work in the account management systems and have excellent customer service skills for both internal and external customers. ExamFX helps insurance and financial services companies license their employees. They are the industry leader in online training and assessment for Professional Pre-Licensing in Insurance and Securities exams.
Responsible for supporting the Company’s goals through proper and timely monthly billing, excellent customer service, new client set up and maintenance of updated pricing and products, refunds and collections.
Create and maintain accurate records for assigned customers (product, pricing)
Knowledge of Company’s products and services
Manage Company’s product availability
Proper and timely monthly customer billing
Payment collection on all outstanding balances
Facilitate customer returns
Customer Service Support
Attention to detail
Excellent Customer Service skills with the ability to effectively respond to questions from internal and external customers
Ability to use all systems necessary for Billing, Account Management, and Collections
Excellent verbal and written skills
Thorough understanding of Microsoft Office applications
1 year + Operational Support Roles
Effective organizational skills and attention to detail
Excellent phone, customer service and follow-up skills (both verbal and written)
Self-motivated individual with desire for success
Demonstrated proficiency in utilizing baseline technology solutions in Account Management, Customer Service, Microsoft Office and CRM systems
College degree preferred
Ascend Learning - 2 years ago
Ascend Learning is a world-leading education technology company serving healthcare and other high-growth career industries. We produce...