EEO Specialist (Mediator)
Department of Veterans Affairs - North Little Rock, AR

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To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?


To promote a discrimination free work environment focused on serving veterans by preventing, resolving, and processing workplace disputes in a timely and high quality manner.

Tour of Duty: 8:00 a.m. - 4:30 p.m.

Compressed/Flexible Schedules: Available

Flexiplace: Not available

Occasional Travel: 11 or more nights per month

Relocation Expenses:
Are not authorized for this position.

This recruitment is for multiple positions with the Office of Resolution Management (ORM). Vacancies can be filled at any of the following regions and locations


Central Plains Operations:
Houston, TX; or North Little Rock, A R.

Great Lakes Operations:
Chicago, IL.

Mid-Atlantic Operations:
Washington, DC.

Northeastern Operations:
Bedford, MA; Cleveland, OH; Lyons, NJ; or New York, NY.

Southeastern Operations:
St. Petersburg, FL

. Western Operations:
Vancouver, WA; or West Los Angeles, CA.

VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to


Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A,

Appointment of persons with disabilities

[i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or

Disabled veterans with a compensable service-connected disability of 30% or more



You must be a US citizen to apply for this job.

Subject to a background/suitability investigation.

Designated and/or random drug testing may be required.

Major duties and responsibilities are as follows:
Serves as an impartial third party assisting individuals in resolving employment disputes. Provides technical assistance and advice to managers and employees in resolving sensitive and often moderately complex work-related issues and disputes. Assist parties in generating options, and facilitates their interaction and successful resolution of the dispute. Prepares documents such as mediation agreements entered into by the parties. Follows-up with, and monitors the parties to evaluate the effectiveness of the mediation process and resolve any difficulties associated with the implementation of the agreement reached. Performs research and gathers information to understand the overall context of the dispute including general information concerning the parties,and any other necessary or useful background facts or information. Works with the individual parties to understand the basic nature of the dispute, the issues involved, and the positions of the various parties. Provides consultation to customers and customer organizations regarding Alternative Dispute Resolution (ADR) as an alternative to EEO investigations and other formal procedures. Provides policy and technical guidance regarding ADR and conflict management to others responsible for working with formal processes such as EEO, human resources and labor relations. Develops dispute resolution models and techniques for the varied and widespread VA workforce. Participates in the conduct and/or acquisition of mediation, negotiation, and conflict management training for VA officials. Participates in the conduct of the evaluation and analysis of the ADR Program model and ADR methods to ensure effectiveness in resolving EEO complaints. Submits factual and timely reports of ADR, preventive counseling, and pre-complaint information activities.Maintains tracking and reporting logs as well as contact files and enters information into databases.

At least one year of specialized experience equivalent to the GS-11 in Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Examples of specialized experience include: Examples of specialized experience include: skills and abilities that display having organizational knowledge that will enable you to conduct mediations as a third-party neutral; negotiate resolution of workplace disputes; conduct training on conflict management, dispute resolution, and mediation


Basic knowledge and understanding of the concepts, goals, and objectives of the EEO program. Proficient knowledge in specific Federal sector(or comparable private sector) employment practices that include recruitment(competitive and non-competitive), pay, classification, and performance management, discipline, adverse actions, labor agreements, labor relations, and discrimination complaint procedures. Skill in conflict management, dispute resolution, negotiation, mediation, facilitation (including group process), and problem solving.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's website at



Time-in-grade restrictions: In addition to meeting qualification requirements, applicants must meet time-in-grade restrictions within 30 days of the closing date of the announcement.

APPLICANTS PLEASE NOTE: Education is not considered at this level

Work is performed at a desk, at incumbent's work site. Position requires no unusual physical effort.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming 10-point preference must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted 5 points tentative preference on the basis of information contained in their applications, but they must produce a DD-214 or proof of service letter to document entitlement to preference or eligibility to apply. To receive consideration as a veteran you must provide legible copies of your DD-214, member 4 copy or another copy that shows all dates of service as well as character of service (honorable, general, etc.) Note: More than one DD-214 may be needed to show all dates of service. Copies of your DD-214 may be requested by calling 1-800-827-1000 or TDD#800-829-4833 or online at


For more information on Veterans' Preference, please visit


Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:


VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP)

provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation and be found well-qualified for this vacancy. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at

Receiving Service Credit for Earning Annual (Vacation) Leave

: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Placement Policy

: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

This job opportunity announcement may be used to fill additional vacancies.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...