About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation and managed by Banner Health. A JCAHO-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. With a strong patient-to-nurse ratio, ours is a Magnet aspiring facility with a Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
About Banner Health
Banner Health was selected as one of the Top Leadership Teams in Healthcare by Health Leaders Media and is one of the Top 100 Integrated Healthcare Networks in the nation according to SDI. We encouraged you to read more information about Banner Health and recommend the following options:
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This position conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Explains and obtains signatures on hospital legal forms i.e. Conditions of Admission, Financial Agreement, Advance Directive, Hospital Grievance policy. Collects and releases patient valuables in accordance with Administrative Policies. May collect and release patient valuables in accordance with Administrative Policies.
- May be assigned to a variety of admitting, registration and customer service work. Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation required by the patient’s insurance plan.
- May calculate patient liability according to verification of insurance benefits, collects deposits and co-payments.
- Provides information and customer service to patients, patient families and visitors. Provides information and instructions to patients regarding hospital procedures and services. As required, assists patients with transport to their rooms.
- As assigned, provides reception and telecommunications operator services.
High School Diploma, GED, or equivalent education.
Requires work skills in customer service and financial transactions as normally developed over one or more years of related work experience.
Requires the ability to build familiarity with medical terminology and an understanding of all common insurance and payor types. Accurate and efficient keyboarding skills, and the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation.
Previous medical, financial services and/or customer service work experience preferred.
Additional related education and/or experience preferred.