The Support Services Specialist II supports a team of Home Services Specialists I, II, & III by performing activities including mailing packages, ordering third party requests, etc. This is a non-pipeline carrying role.
Associate will assist HSS II with processing loans approved by an Underwriter or an automated decisioning system. Will be responsible for verifying borrower documentation meets company requirements. Will resolve issues during the loan process and maintain excellent customer servics rates. Support multiple Home Services Specilists assisting them in performing tactical/administrative activities associated with the processing of mortgage loan applications. Responsible for following workflow prioritization for all activities assigned daily, insuring critical Service Level Agreements, Regulatory and Compliance deadlines are strictly adhered, to include but not limited to:
Collection/Audit/Mailing of 3-day package; order 3rd party services; order appraisal, title, flood, payoff as well as follow for receipt. Request internal and external sub-ordination, manage rate lock extensions/expirations; Review Condo database to determine if Condo is approved etc.
Additionally this role will be responsible for communicating and informing MLO/MLS of loan status through StatusMart updates and email. Maintains a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc
THIS POSITION MAY BE SUBJECT TO SAFE ACT REGISTRATION REQUIREMENTS. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE ACT requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Required Skills :
Desired Skills :
- Knowledge of ordering 3rd party requests (i.e., title, appraisal, flood, subordinations).
- Must have attention to detail, be flexible and team oriented.
- Customer Contact experience.
- PC skills to include Word and Excel.
- EDGE / StatusMart experience desired.
- Previous mortgage experience.
Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...