Senior Help Desk Administrator
Enova Financial 81 reviews - Chicago, IL

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Reports to: Lead Help Desk Administrator

Shift: Sunday-Thursday, 8:00 am -5:00 pm

Position Summary:
Enova is currently searching for a bright, energetic, and ambitious Senior Help Desk Administrator to join our team; problem-solvers, self-directors and action-oriented thinkers are required. Candidates will be expected to hit the ground running learning the technologies, strategies, and problem solving techniques that will enable them to contribute to the continued success of the company.

Mentor, teach, and coach junior help desk administrators

Provide end user support on windows, Debian & MacOS

Assist in maintaining the network and desktops

Troubleshoot, install, repair and track hardware

Provide on-site and remote client support

Create, maintain, and delete user accounts from various systems

Maintain the automated desktop build process

Maintain current desktops/laptops via pushing updates

Escalation of critical issues

Other duties as assigned

Required Qualifications:
Minimum Associates degree required, Bachelor’s degree preferred

3+ years Windows desktop support experience in a fast paced, results oriented environment

Proven project management experience

Applicable certifications (ie: MCP, MCSE, A+, Network+)

Strong interpersonal and communication skills

Strong troubleshooting skills

Experience with PC hardware repair

Distinguishing Characteristics:
Leadership/management experience

Previous experience working for a trading firm

Knowledge of Linux command line commands

Bachelor's degree in Computer Science, Engineering, or related fields

About this company
81 reviews
If cash is king, then Cash America International is king of pawns. Ruling over a kingdom of more than 900 stores operating as Cash America...