Account Manager
Suddenlink - Hurricane, WV

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Under direct supervision, increases penetration and decreases churn of existing client base while generating new monthly recurring revenue and maintaining existing customer sales from specific products and/or markets.

* Provides quality internal and external customer service surrounding the Company values
* Negotiates upsell opportunities to existing customer base through new pricing, products and service packages
* Continually works on existing customer base to renew contracts and guarantee revenue over a term while reducing churn
* Performs sales and customer support tasks to ensure customer satisfaction in the existing base
* Negotiates and prepares complete and accurate documentation for Commercial Service Agreements based on established strategic, financial, legal and operational criteria.
* Develops relationships with existing customers and prospects by contacting customers at least once a quarter, maintaining customer information in Suddenlink’s CRM system.
* Understands the needs of the local business owners and provides solutions to meet those needs
* Performs ROI assessment for profitability and submits for approval
* Works with Sales Engineer, Operations, Construction and IP Engineering to determine appropriate solutions for commercial customer opportunities
* Ensures product pricing reflects pricing structures set at the corporate level
* Meets or exceeds corporate/regional sales goals
* Responsible for developing and maintaining strategic sales plans
* Develops knowledge of Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training programs
* Other duties as required by management

*Ability to communicate in person, telephone or written
*Ability to sort and distribute materials
*Ability to use reasoning to problem-solve and troubleshoot
*Ability to use a calculator, PC, CRT, typewriter and other standard office machines
*Ability to work in a climate controlled, air processed environment
*Ability to give public presentations
*Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard calculator, fax and other standard office machines
*Must able to travel to customer locations within the system

Position Requirements

*High school diploma or equivalent required; Associate’s degree preferred
*Ability to sell based on a cost-benefit analysis
*Strong technical aptitude
*Strong professional verbal and written communication skills
*Ability to multi-task, prioritize and organize effectively
*Proficiency in using a Windows-based computer
*Strong negotiation, problem solving and analytical skills
*Exemplary people and relationship management skills
*Ability to analyze accurately with attention to detail
*Ability to work independently and with others

*One year tele-sales or related experience
*Consultative selling experience preferred
*1+ years experience in telephony, data, and video systems sales preferred

About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...