The Vendor Scaling Lead is responsible for detailing and sharing best practices drawn from deep outsourcing and offshoring experience across gTech. This role is critical to setting and executing vendor strategy, collaborating with the verticals to drive implementation, developing actionable insights into gTech operations and solving our toughest operations challenges.
Maintain gTech Menu of Services and a central factbase on operations working with vendor delivery managers and third party operations
Play a leading role in collaborating with the verticals and developing the gTech network optimization strategy including the implementation roadmap and conduct periodic vendor audits
Own outsourcing and offshoring frameworks to help vendor delivery managers plan and execute workflow launches/expansions in a consistent manner (e.g. assessing degree of offshorability for a process, vendor selection, network optimization, setting SLAs, vendor audits)
Provide consulting support to vendor delivery managers on critical launches/consolidations, make recommendations (with stakeholders) on key cross-vertical decisions/optimizations/ special situations
Provide input into development of operational metrics to evaluate performance across sites and vendors
MBA or other advanced degree.
7 years of operations experience in building and scaling complex, mission critical outsourced/ offshored service operations.
Demonstrated consulting skills.
Ability to deal with multiple conflicting priorities, managing senior stakeholder issues, and driving towards pragmatic decisions/actions.
Strong executive communication, hypotheses driven problem solving, leadership and project management skills; ability to rapidly triangulate data to identify trends and drive towards decisions.
Strong project management, ability to plan, coordinate and execute against assigned tasks. Ability to work in a fast-paced, constantly evolving team environment.
The Google Technical Services (gTech) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Googles Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.
Google - 18 months ago
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